Assistant Manager, In Room Dining

Responsibilities

• Support the daily operation of In-Room Dining, including service execution, scheduling, opening and closing duties, payroll support, reporting, and other administrative responsibilities.
• Supervise and support the In-Room Dining team to ensure prompt, professional, and courteous food and beverage service for all room service orders and suite set-ups.
• Maintain high standards of guest satisfaction, colleague engagement, cleanliness, sanitation, and health & safety compliance.
• Assist in monitoring departmental productivity, labor costs, revenues, and operational expenses to support financial objectives.
• Support the implementation and adherence of departmental standards, policies, and Standard Operating Procedures.
• Assist with colleague training, coaching, performance development, and fostering positive working relationships within the department.
• Conduct pre-shift briefings and maintain effective communication with Culinary and other hotel departments to ensure seamless operations.
• Support promotional, merchandising, menu, and marketing initiatives to drive revenue and enhance the guest experience.
• Participate in regular operational and cleanliness inspections to ensure compliance with hotel and health standards.
• Maintain a visible floor presence during service periods and lead by example through hands-on operational support.
• Monitor inventory, supplies, equipment, fixtures, and furniture to ensure operational readiness and proper maintenance.
• Handle guest reservations, special requests, and service recovery situations with professionalism and care.
• Assist with departmental budgeting, monthly reporting, sales tracking, and achievement of operational goals and service metrics.
• Support departmental participation in hotel environmental and sustainability initiatives.
• Maintain knowledge of the outlet's POS system and ensure hotel standards, policies, and procedures are consistently followed.
• Attend meetings as required and perform additional duties or special projects as assigned.
• Must have excellent interpersonal, communication and organizational skills
• Must be MS Word, Excel and E-mail literate
• Understand and be committed to the health and safety issues in the workplace
• Previous management experience in a food and beverage setting, particularly in a restaurant
• Must be a highly motivated individual who is able to achieve results with minimal supervision
• Minimum of 3 years previous experience in a supervisory/management position in a union environment
• Physical Aspects of Position (included but not limited to):
• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Constant kneeling, pushing, pulling, lifting
• Frequent ascending or descending ladders, stairs and ramps
• What's in it for you?
• The salary range for this position is $60,960- 70,000. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience and/or work location
• Free Meals: Healthy meals on us every shift.
• Travel Discounts: Sweet deals at Accor hotels worldwide.
• Dry Cleaning: Free dry-cleaning for your work gear.
• Skill Up: Custom learning programs to boost your talents.
• Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
• Level Up: Unlock new career heights with exciting growth paths.
• This posting is for an existing vacancy.
• BE PART OF OUR FUTURE.
• Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
• Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We ar

Benefits

Additional Information

Specific Roles and Responsibilities That Create the Essential Toronto Experience: The Assistant In-Room Dining Manager supports the In-Room Dining Manager in the daily operation of the department, ensuring exceptional service standards, operational efficiency, and a positive colleague and guest experience.

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