Topgolf - Guest Services Associate

About the role

The Guest Services Associate is the first point of contact for every guest at Topgolf. You'll use the game and bay assignment systems to get guests checked in quickly, offer memberships and retail items, assist with golf clubs and equipment, and make sure every guest understands the game and feels genuinely excited to play. This role requires speed, warmth, and a guest-first mindset from start to finish. This role requires a flexible schedule including evenings, weekends, and holidays, with availability to work during peak periods, special events, and high-volume seasons.

Responsibilities

• Welcome Every Guest
• Greet every guest immediately and warmly - making them feel welcome and excited from the moment they arrive
• Check guests in quickly using the game and bay assignment systems so they can begin enjoying their visit without delay
• Assist guests with golf clubs, equipment, and anything they need to get set up and ready to play
• Explain the game, safety rules, and venue layout clearly and enthusiastically so every guest knows how to make the most of their visit
• Drive the Guest Experience
• Topgolf | Guest Services Associate Job Description
• Suggest the membership level that will maximize each guest's experience and support venue revenue
• Offer retail items so guests can continue to connect with the Topgolf brand beyond their visit
• Handle cash and transactions carefully, accurately, and efficiently
• Engage with guests throughout their arrival experience and ensure they feel cared for at every step
• Represent Topgolf at Its Best
• Keep smiling, make eye contact, and maintain positive, welcoming body language in every interaction
• Show urgency and genuine care so guests can begin enjoying their visit as quickly as possible
• Support teammates and communicate across departments to ensure a smooth and seamless guest arrival
• Demonstrate Topgolf's Core Values in every interaction: Fun, One Team, Excellence, Courage, and Caring
• WHY YOU'LL LOVE IT HERE
• You'll be the face of Topgolf - the person guests remember from the moment they arrived
• You'll develop guest service and hospitality skills in one of the most exciting entertainment environments around
• You'll work alongside a team that moves together, supports each other, and genuinely cares about the guest experience
• You'll work in a place where every shift is different, every guest is new, and the energy never stops
• CORE COMPETENCIES FOR SUCCESS
• Being Resilient | You stay warm, sharp, and guest-focused even during the busiest check-in rushes and the longest lines.
• Remains calm and professional during peak service, high-volume events, and unexpected challenges
• Recovers quickly when things go sideways and helps the team do the same
• Manages the heat, literally and figuratively, without letting pressure affect the team's performance or morale
• Brings the same enthusiasm and care to the hundredth guest of the night as to the first
• Communicates Effectively | You communicate clearly, listen to guests, and keep the front-of-house team coordinated as one.
• Listens to guests carefully and responds with accurate, helpful, and enthusiastic information every time
• Communicates clearly with bay hosts, management, and other departments to ensure seamless guest flow
• Flags guest concerns, system issues, or equipment needs to management promptly and directly
• Contributes to a guest-facing environment where every team member is set up to deliver a great first impression
• Customer Focus | You know that the guest experience starts with you, and you take that responsibility seriously.
• Holds themselves accountable for the quality and warmth of every guest interaction at the front of house
• Anticipates what arriving guests will need - equipment, expl

Benefits

Additional Information

🚨 Immediate Hiring | Swing into a Job You'll Love at Topgolf! ABOUT TOPGOLF Topgolf is where golf meets a great time. We're a high-energy sports entertainment venue where every shift is different, every guest brings their own energy, and the people who work here make it all happen. If you're looking for a place to grow, have fun, and be part of something bigger than a job description, you're in the right place. WHAT WE'RE SEEKING Are you someone who loves making people feel welcome from the first second they walk through the door? Do you thrive on first impressions, know how to move with urgency, and genuinely enjoy helping guests get excited about their visit? Can you navigate a bay assignment system, explain the game with enthusiasm, and handle transactions accurately all while keeping a smile on your face? We're looking for a Guest Services Associate who sets the tone for the entire guest experience before a single ball is hit. You'll be the first face guests see - greeting them, getting them checked in, explaining the game, and sending them to their bay ready to have the best time. If you love people, love energy, and love being the reason someone's visit starts great, this is your role.

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