Sr. Technical Program Manager - CX AI solutions, AWS UX Design Team

Requirements

• 7+ years of working directly with engineering teams experience
• 5+ years of technical product or program management experience
• 3+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
• Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
• USA, CA, East Palo Alto - 171,000.00 - 231,400.0

Additional Information

Join our UX Design organization within AWS Platform Operations & Tooling, where we're building the future of customer experience through AI-powered solutions. Our team operates across four strategic pillars: AWS Service Design (Governance & Ops), Tooling/Onboarding & Sales Enablement, CX AI Solutions, and Organizational Operations. This role specifically supports our CX AI Solutions pillar, driving innovation at the intersection of user experience and artificial intelligence. Key job responsibilities Own end-to-end program management for CX AI solution initiatives, from concept through launch and iteration Define program scope, goals, deliverables, and success metrics in collaboration with UX leadership and stakeholders Develop and maintain detailed project plans, timelines, and resource allocation across multiple concurrent initiatives Drive alignment across UX design, engineering, product management, data science, and business stakeholders Identify and mitigate risks, remove blockers, and escalate critical issues with appropriate urgency Contribute to strategic planning for the CX AI Solutions roadmap, identifying opportunities and trade-offs Support proof-of-concept development and validation for new CX AI capabilities A day in the life 1) Drive cross-functional planning, leading discovery and prioritization by closely partnering with product managers and engineering leads to develop program plans that include roadmaps, dependency identifications, and resourcing plans 2) Ascertain the true requirements underlying feature requests; recommend alternative technical approaches and lead engineering efforts to meet challenging timelines 3) Communicate clearly and effectively to executive management on plans, status, and critical issues 4) Partner as a technical liaison between UX, product and engineering teams

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