Academic Records Coordinator

Requirements

• Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
• Job Profile Summary:
• Provides expert guidance to international students and scholars, spearheads initiatives that promote global education and cross-cultural understanding, and ensures compliance with immigration regulation. Provides expert guidance to students participating on international and domestic programs.
• Job Description:
• Position Salary Range:
• $52,000 per year
• Essential Duties:
• Schedules and maintains courses in PeopleSoft for global education programs including placeholder courses, Global Career Accelerator, and Global Virtual Internship.
• Maintains the integrity and privacy of student data in TerraDotta, PeopleSoft and SalesForce.
• Processes and maintains global education program transcripts for credit and grade reporting in compliance with FERPA.
• Manages batch registration procedures enrolling students in required ASU course sections; monitors enrollment errors, and works collaboratively with International Coordinators, students and campus partners to resolve enrollment issues in a timely manner.
• Initiates academic record changes for participants incoming credit/grade conversion, verification of equivalencies, and confirms accuracy of credit to the ASU record upon completion of the academic record change.
• Communicates regularly, precisely, and professionally with students and campus partners regarding global education academic record processing.
• Serves as liaison to University Registrar Services for operational matters.
• Monitors global education course equivalency requests and coordinates with Academic Transfer Credit Solutions to ensure timely and accurate reviews and data entry.
• Supervises International Records Assistant student worker.
• Other duties and special projects as assigned.
• Demonstrated experience with academic records management.
• Demonstrated experience working in PeopleSoft CS.
• Experience providing customer service in a team environment and high-volume service unit
• Experience in resolving complex issues and researching non-routine inquiries received by students, faculty, staff, University departments, and advising units.
• Experience with CRM systems (i.e., Salesforce).
• Experience establishing and maintaining effective working relationships with faculty, staff, student, community partners, and other stakeholders.
• Working Environment:
• DAYS AND SCHEDULE: Office hours are Monday-Friday 8:00AM-5:00PM. Flexible and hybrid schedules are available after training period.
• Department Statement:

Benefits

Additional Information

Job Profile: Global Education Specialist 2 Job Family: Immigration/Global Education Time Type: Full time Max Pay - Depends on experience: $52,000.00 USD Annual Apply before 11:59 PM Arizona time the day before the posted End Date.

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