Director, Product & Customer Relationship, Real Time Payments International

About the role

The Director, Product & Customer Relationship role within Real Time Payments (RTP) International will be located in the Mastercard Lima, Peru Office, working alongside the Regional Account Management Team and reporting directly to the Customer Account Manager RTP International. This role will interface directly with our regional RTP customers, as well as with local payments institutions such as banks, payment originators and acquirers, fintechs, Peru's Central Bank (BCRP), etc. to further develop Mastercard's Account-to-Account services business. This is a broad role encompassing aspects of business development, customer relationship, account management and service support for all RTP International products and services deployed or that could be deployed by Mastercard. Firstly, identifying commercial opportunities through regular face to face customer and market engagement and subsequently supporting the prioritization and delivery of agreed enhancements to the solution. Secondly, staying close to both the clients' business and technology stakeholders to support the alignment of technical roadmaps. And finally, to develop strategic plans focused on a longer time horizon to develop a deeper partnership with our customers and associated market participants. Role In this position and in close collaboration with the Regional Team you will:- - Support the strategic and long-term vision/agenda for the customer account, focused on driving revenue generation through successful customer and regional partnerships, contract renewals, revenue diversification and commercial change requests (CRs). - Be responsible with the RTP Int Customer Account Manager for the management of detailed RTP Customer Account Plans in close collaboration with Regional Teams, improving visibility and tracking of customer activities at all levels, identifying business opportunities and product ideas. - Be accountable for managing the Customer Reporting process - mapped to agreed SLA/KPI metrics that power decision making. - Partner with RTP and Core Product and Engineering teams to inform the product roadmap and change management, ensuring alignment with core product strategy and development as well as supporting the delivery of CRs and Mainternance Releases. - Identify how the business will respond and commit to complex customer needs and solutions, partnering with cross-functional teams to establish the best outcome. - Be responsible for continuous review of customer and market landscape; recommendation, development, and implementation of new and creative approaches to ensure customer and Mastercard business objectives are met. - Lead planning and execution of new initiatives implementing new products and engaging partners and other players/stakeholders to drive volumes - Help prepare for and participates in conversations with key decision makers about product opportunities - Analyze customers' existing business through profitability modeling, financial forecasting and competitive analysis - Develop financial modeling and business cases for identified business development opportunities - Support existing business development relationships (e.g., government, regulators, industry bodies) - Supp

Additional Information

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Product & Customer Relationship, Real Time Payments International Director, Product & Customer Relationship, Real Time Payments International. Who are Mastercard and Vocalink? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Vocalink became part of the Mastercard family in 2017 and is a global leader in Account-to-Account payment systems operating in twelve of the largest real-time payment markets in the world. Building on over 50 years' experience supporting the UK payment ecosystem, the Mastercard acquisition has enabled Vocalink to deploy its market leading technology to a global customer base. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

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