Client Services Representative (Pharmacy Technician)

Responsibilities

• Serve as the primary contact for incoming calls and tickets from pharmacy clients
• Diagnose and resolve customer issues efficiently
• Escalate complex cases to Technical or Account Management teams when needed
• Accurately document all interactions and actions in tracking software
• Deliver exceptional customer service in every client engagement

Requirements

• Minimum 2 years of customer service experience required
• Healthcare call center or independent pharmacy experience preferred
• Certified Pharmacy Technician (CPhT) certification is a plus but not required
• Professional, friendly, and patient demeanor essential
• Excellent verbal and written communication skills, able to engage all client levels - from pharmacy owners to clerks
• Strong multitasking, organizational, and time management skills
• Detail-oriented with strong typing and documentation abilities
• Excellent listening and critical thinking skills
• Experience with Liberty Software products is a plus (please specify any prior experience)
• Solid basic computer skills and proven ability to quickly master new software applications
• Occasional after-hours and Saturday shifts required
• Benefits Starting Day One:
• 100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost
• Family coverage available with Liberty contributing 50% of the premium
• Fully vested 401(k) with employer match
• Employer contributions to Health Savings Accounts (HSA )
• Generous paid time off and paid holidays
• Tuition reimbursement and continuing education support
• Adoption expense reimbursement
• Dependent Care Flexible Spending Account (FSA) for tax savings on childcare
• Confidential counseling resources for mental health, financial planning, and more, via Optum EAP
• Fully stocked breakroom
• Think you've got what it takes to be the go-to problem solver? Let's talk - Apply today!
• #ID1 #ZR

Benefits

Additional Information

Be the behind-the-scenes hero empowering pharmacies nationwide! Are you ready to tackle tough challenges, guide pharmacy teams, and become the trusted problem-solver they count on every day? At Liberty Software, we proudly partner with client pharmacies across the country-helping them support their patients with powerful, user-friendly software. We're excited to grow our team by hiring Client Service Representatives who deliver expert phone support-resolving complex questions about insurance adjudication, pricing, and software troubleshooting. Pay Rate: $20/hr - $23/hr Please Note: This is an in-person role based in our Grapevine, TX office

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