Customer Success Specialist

Responsibilities

• Identifying and meeting the needs of our core business customers and providing a high level of customer service.
• Providing information and answering complex queries and explaining products and services.
• Responsible for submitting new account & branch set ups to subscriptions team
• Submit channel connectivity requests to Client Integration Team
• Investigate and correct invoicing and billing issues
• Respond to customer requests on product usage and other product related queries
• Respond to customers in relation to unplanned outages and escalate within the company as appropriate
• You will be required to gain a detailed understanding of the products available to subscribers
• Support Account Management group through timely responses to requests including operational inputs into various sales packs
• What experience you need
• 2-4 years in a similar role within a corporate environment
• Influencing / stakeholder management skills at a senior level, both internal and external
• Proactive mindset, with proven experience to hit the ground running
• Very strong communication skills: oral, written, presentation, facilitation
• Ability to think and act both strategically and tactically
• What could set you apart
• Financial services, technology or equivalent work experience
• You will join a team that fosters a collaborative environment where raising suggestions are valued and a challenge is accepted. This is a genuine opportunity to advance your career down many pathways on a global scale.
• Primary Location:
• AUS-Sydney-Blue-Street
• Function:
• Function - Fulfillment / Operations
• Schedule:
• Full time

Additional Information

Fixed Term Contract - 9month

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Company Intel

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