Senior Supervisor, PSA Customer Care
External
Collectors · Santa Ana, CA$72K–$95K/yrFull-timeOn-site6d ago
Mentoring
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About the role
Lead and manage the PSA Customer Care team onsite in Santa Ana, defining KPIs, staffing, training, and SOPs. Use data to drive operational improvements, ensure customer satisfaction, and balance customer, agent, and company needs while mentoring agents and supporting growth.
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