Customer Success Revenue Operations Manager

Responsibilities

• In this role, you will be responsible for driving towards the following outcomes:
• CS Systems Execution: Own and administer our CS tech stack, including Salesforce CRM - building automations, maintaining data integrity, and ensuring workflows move people through the right stages at the right time so CS teams spend less time on manual work and more time with customers.
• CS Analytics Infrastructure: Write SQL queries against our data warehouse (BigQuery) and GTM stack to build and maintain the reporting layer CS leadership runs on - surfacing the metrics they need to act on retention, expansion, and team performance, and owning the accuracy of those numbers.
• Qualifications/Competencies/Skills
• To be successful in this role, you'll bring the following skills and competencies:
• Salesforce Administration & Development: Hands-on experience building automations, flows, and custom logic in Salesforce - not just reports, dashboards, or field configuration. Admin certification preferred; dev-level comfort strongly preferred.
• SQL & Data Fluency: Ability to write SQL queries and pull data independently from GTM systems to answer operational questions and support analytical work.
• Attention to End-User Experience: You think about how the people using the system will experience what you build - not just whether the logic runs cleanly.
• GTM Stack Literacy: Technical familiarity with the tools that sit alongside Salesforce in a SaaS GTM stack (e.g., Chili Piper, Intercom, Gong, Skilljar) and comfort learning new ones quickly.
• Cross-Functional Navigation: You can get things done across CS, Sales, Product, and Support without relying on authority - building credibility through the quality of your work and following through in ways that earn trust at every level over time.

Requirements

• Required
• 3-5 years of experience in CS Operations, Revenue Operations, GTM Operations, or a technical/analytical role with significant Salesforce and SQL exposure at a SaaS company.
• Proven hands-on Salesforce experience building automations and flows that move records through pipeline stages - not just configuration or reporting work.
• Demonstrated SQL capability - can pull and manipulate data from a GTM stack independently to answer operational questions.
• Preferred
• Experience working in EdTech or directly in K-12 education.
• Background that blends ops and technical execution - prior engineers or technical analysts who've worked in GTM or CS contexts will excel in this type of role.
• Application Notice
• Why Join Us?
• Work on cutting-edge AI technology that directly impacts educators and students.
• Join a mission-driven team passionate about making education more efficient and equitable.
• Flexibility of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration with our team - no matter where they live.
• For full time employees:
• Unlimited time off to empower our employees to manage their work-life balance. We work hard for our teachers and users, and encou

Additional Information

WHO WE ARE: MagicSchool is the premier generative AI platform for teachers. We're just over 2 years old, and more than 7 million teachers from all over the world have joined our platform. Join a top team at a fast growing company that is working towards real social impact. Make an account and try us out at our website and connect with our passionate community on our Wall of Love . CS Operations Manager Role Description We're looking for a Customer Success Operations Manager who can own and scale the systems and data infrastructure that our CS organization runs on - and who drives measurable improvements in retention visibility, operational efficiency, and cross-functional alignment. You will be a part of the operational backbone of our CS team: a person leaders turn to when they need a process built, a number explained, or a program landed.

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