Lead Central Scheduling Specialist (Patient Access) Days - Vanderbilt Clarksville Hospital

Responsibilities

• Notifies patients of appointment confirmations, cancellations, or reschedules, as well as providing necessary information and instructions
• Provides general administrative support, including answering calls, filing documents, processing appointment-related paperwork, and faxing information as needed
• Assists with patient check-in and registration, ensuring patients are properly checked in for scheduled appointments and providing any necessary instructions
• Communicates with physicians, nurses, and other medical professionals to ensure appointments are properly scheduled based on clinical priorities and patient needs
• Accurately enters and updates patient information into the electronic health records (EHR) or scheduling system
• Manages scheduling conflicts, ensuring that appointments do not overlap and that resources (e.g., rooms, equipment, and staff) are properly allocated
• Generates and maintains scheduling reports, tracking cancellations, reschedules, and appointment trends for departmental reporting and process improvements
• Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.
• At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.
• Core Accountabilities:
• Organizational Impact: Independently performs non-routine tasks that significantly impact team and other related teams.* Problem Solving/ Complexity of work: Gathers and analyzes data to solve problems that arise with little or no precendent.* Breadth of Knowledge: Applies advanced job knowledge and has developed a breadth of skills in other areas. * Team Interaction: Serves as a lead for the team by providing expertise and guidance to team members.
• Core Capabilities :

Benefits

Additional Information

Discover Vanderbilt University Medical Center : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization: VCH Central Scheduling Job Summary: The Lead Scheduling Clerk is responsible for coordinating and managing patient appointments to ensure efficient scheduling and seamless patient experience. This role involves training staff and working closely with healthcare providers, patients, and administrative teams to schedule consultations, treatments, procedures, and follow-ups in a timely and accurate manner. The Lead Scheduling Clerk also maintains accurate scheduling records, resolves conflicts, and provides clerical support to the facility's administrative functions. . The Patient Access Team is in need of a full-time Lead Central Scheduling Specialist ! This position will be located at our Vanderbilt Clarksville Hospital. Why Vanderbilt? VUMC Benefits start on Day One! We care for our team members with a comprehensive benefits package that includes: Health, Dental, and Vision Insurance 403b Retirement Plan with Company Match Generous Paid Time Off Tuition Assistance Career Growth Ladder Opportunities Shift: Monday - Friday / 8:00AM - 4:30 PM

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