Client Services Associate, New Member Experience

Requirements

• Ability to commit to the July 2026 - July 2027 timeline
• Ability to commit to a minimum of 35 hours a week throughout the year-long position.
• Bachelor's degree in hospitality, communications, business or marketing related fields preferred.
• Innovative, process-oriented and well-organized.
• Passionate and committed to providing a high standard of customer service.
• Experience with Salesforce or a CRM based platform preferred. Qualtrics and ProVenue or ticket based program is preferred.
• Ability to work extended hours including nights, weekends and holidays.

Additional Information

DEPARTMENT OVERVIEW: The Client Services Department is responsible for the relationship management of all Premium Memberships and full-season suites (Dell Technologies Level, Dell Technologies Club, Dugout Club, Front Row Club , Aura Club and Aura Pavilion ). POSITION OVERVIEW: The Client Services New Member Experience Associate role is a hospitality individual who helps create premium level experiences at Fenway Park. This individual will play a key role in the onboarding logistics of all first-year members. This position will also be responsible for fulfilling Red Sox Rewards and Fenway Park promotional items for premium members during the season. The position will have both game day and office components. The hourly rate for this position is $19. At the Boston Red Sox we go beyond embracing diversity. We're committed to living by our values, strengthening our community, and creating a workplace where people genuinely feel like they belong. Too often, job seekers don't apply to positions because they don't meet every qualification. If you love this role and are great at what you do, we encourage you to apply. Your unique skills and experiences might just be what we've been looking for. Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression or protected genetic information.

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