Area Manager, Inbound Hub Operations

Responsibilities

• Manage, build, and develop a team of 30+ inbound associates across dock, receiving, and processing (Temp and FTE).
• Review weekly inbound volume and WRO forecasts-scheduled dock appointments and expected receipts-and identify productivity and staffing requirements to meet overall building objectives.
• Partner with other Area Managers to balance labor ensuring we are operating an efficient shift while meeting all goals.
• Manage dock scheduling and inbound appointment flow, coordinating with carriers and merchants to align inbound deliveries with available labor and dock capacity.
• Oversee receiving against Products, WROs, and purchase orders-ensuring accurate counts, quality checks, product verification, 3D scanning for optimal packaging, and stow-tagging, with prompt and accurate processing to protect inventory accuracy.
• Drive hub-to-transfer (dock-to-stow) cycle time and reduce inbound dwell so received inventory consistently meets the 3-day hub SLA, escalating receipt discrepancies, damages, and OS&D (over, short, and damaged) issues for prompt resolution.
• Coordinate the timely internal transfer of received inventory to the correct regional spoke fulfillment centers, partnering with transportation to meet hub SLAs and keeping WRO statuses (arrived at hub, processing, transferred) accurate and current.
• Develop Lead talent ensuring Lead associates are provided necessary tools, training, and resources to meet standards.
• Actively foster employee engagement onsite by participating i

Additional Information

As a member of the ShipBob Team, you will... Grow with an Ownership Mindset : We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place. Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing. Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward. Location: 400 Smoketree Plaza, Suite 100, North Aurora, IL 60542 Shift: Must be willing to work any shift, including nights and weekends, based on business demand. Role Description: The Area Manager, Inbound Hub Operations is a people first leader responsible for directly managing and developing a team of leads and associates at one of ShipBob's receiving hubs. A hub is dedicated exclusively to receiving inbound inventory from merchants and injecting it into ShipBob's network as quickly and accurately as possible-goods are received, quality-checked, verified, 3D-scanned, stow-tagged, and transferred on to regional spoke fulfillment centers, where picking, packing, and shipping take place. They'll be heavily involved in driving inbound process improvement across the full hub flow-dock management, receiving against warehouse receiving orders (WROs), quality control and product verification, and coordinating timely transfer to spoke locations-while maintaining a safe work environment, safeguarding inventory accuracy, and meeting hub service-level agreements, including the 3-day hub-arrival-to-stow SLA. Area Managers receive exposure across departments and shifts to contribute to operational and cultural excellence, diversifying their experience and exposing them to all aspects of our fulfillment and logistics operations. As ShipBob continues to grow, it is imperative to receive and distribute merchant inventory accurately and on time so that downstream spoke fulfillment centers can serve our clients' needs while maintaining sustainable growth and scalability from an operations perspective. This role reports to the Operations Manager, Inbound Hub Operations, who also serves as the backup for this role.

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