Technical Expert Workplace Solutions and DEX

About the role

An introduction to our workplace services Our workplace services team helps customers design, implement and continuously improve modern workplace solutions built on Microsoft Intune and Microsoft 365. We combine secure endpoint management, automation, operational excellence and a strong service mindset to deliver reliable, scalable and user-focused solutions. We also invest in Digital Employee Experience capabilities, helping customers gain visibility into workplace quality, proactively improve user satisfaction and translate feedback into meaningful service improvements. Your role As a Technical Expert Workplace Solutions, you are a key specialist in modern workplace technologies with a strong focus on Microsoft Intune and Microsoft 365. You help shape, build and improve workplace services and solutions for our customers, combining technical depth with a broader service and business perspective. You are precise, punctual and structured in the way you work, while also being able to step back and assess the bigger picture, the service impact and the long-term customer value. You understand that you should lead by example. In this role, you work closely with customers, consultants and internal stakeholders to deliver robust workplace solutions and continuously improve existing services. You listen actively to customer feedback, translate that feedback into concrete improvements and integrate those insights back into the solution design, roadmap and operational approach. Customers see you as a trusted expert who combines technical credibility with a strong customer-oriented attitude. You bring hands-on experience in building IT solutions and have an interest in Digital Employee Experience tooling, preferably you have experience with ControlUp. You understand how DEX insights can be used to improve service quality, detect friction, drive remediation and support a more proactive workplace operations model. You have also explored AI capabilities for the workplace beyond standard Copilot scenarios (e.g. as part of DEX workflow and interactions) and are motivated to apply emerging capabilities where they create real value for users, IT operations and service quality. You are also willing to take ownership in driving and promoting DEX solutions in the Belgian market. As an advocate for modern workplace innovation, you help position our capabilities, share expertise internally and externally, and contribute to the growth of our services. At the same time, you remain eager to learn, develop yourself further and grow together with the team and our customers. A few of your tasks: Design, implement and optimize workplace solutions based on Microsoft Intune and Microsoft 365. Support the evolution of our workplace services by combining technical expertise with a strong service-oriented mindset. Translate customer needs and feedback into concrete technical and service improvements. Contribute to solution standardization, automation and operational excellence across customer environments. Use DEX insights to identify friction, improve user experience and help move from reactive support to proactive service delivery. Work with DEX tooling, preferably ControlUp, to increase visibility, monitoring and continuous improvement of workplace services. Explore and apply AI capabilities for the workplace beyond standard Copilot scenarios where they add practical value. Advocate modern workplace and DEX solutions internally, with customers and in the Belgian market. Collaborate with architects, consultants, service delivery stakeholders and customers to build sustainable end-to-end solutions. Keep learning and actively contribute to the growth and maturity of our workplace offering. You have a higher education degree or are equivalent through experience You have a high EQ and you can motivate and inspire your team You are precise, punctual and well organized, and you deliver with care and attention to detail. You have solid experience of Microsoft 365 and Intune services You have experience in building IT solutions and can translate requirements into practical, scalable implementations. You have an interest in or hands-on exposure to DEX tooling, preferably ControlUp. You are willing to help drive and promote DEX solutions in the Belgian market. You are pro-active: our service heavily relies on automation and standardization. You understand that automation brings a competitive advantage and increases the reliability of our services. Thanks to your communication skills, you are able to dialogue with people from different backgrounds in all levels of an organization. You find a perfect balance between human and digital communication, in Dutch, English and French. You master the art of challenging, convincing and motivating people, and networking comes natural to you. You can think beyond the technical solution alone and take a broader service-level and customer-impact perspective. You are highly customer oriented, open to feedback and

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