Assistant Housekeeping Manager

Responsibilities

• Assist in supervising the daily housekeeping operations of guest rooms, public areas, and laundry, where applicable.
• Support the Executive Housekeeper in planning and assigning work schedules, room assignments, and staff deployment.
• Inspect guest rooms, corridors, public areas, and back-of-house areas to ensure cleanliness and maintenance standards are met.
• Monitor housekeeping staff performance, attendance, grooming, and productivity.
• Provide guidance, coaching, and on-the-job training to housekeeping team members.
• Assist in recruiting, onboarding, and training housekeeping staff as required.
• Ensure all housekeeping procedures, safety standards, and brand standards are followed consistently.
• Handle guest complaints and special requests promptly and professionally.
• Coordinate closely with Front Office, Engineering, and other departments to support smooth hotel operations.
• Monitor inventory of linens, amenities, chemicals, and cleaning supplies.
• Assist with stock control, ordering, and cost management to minimize waste.
• Check lost and found procedures and ensure proper logging and safekeeping of guest items.
• Support deep-cleaning projects, room turnaround, special events, and high-occupancy periods.
• Prepare daily reports, maintenance follow-up, and incident reports as required.
• Perform inspections to ensure guest rooms and public areas are ready for occupancy and presentation standards are maintained.
• Assist in ensuring compliance with hygiene, health and safety, and sanitation requirements.

Additional Information

The Assistant Housekeeping Manager supports the housekeeping team in maintaining the highest standards of cleanliness, presentation, and service across guest rooms, public areas, and back-of-house areas. The role assists in supervising daily operations, coordinating staff, controlling supplies, and ensuring guest satisfaction in line with hotel standards.

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