Nexthink / DEX Engineer

About the role

Job Title: Nexthink / DEX Engineer Monthly Salary: $8,500 - $11,500 SGD Location: Singapore Employment Type: Full-time, Permanent Roles & Responsibilities Design, configure, and maintain Nexthink digital experience monitoring platform Create and manage Nexthink dashboards, libraries, and campaigns Develop Nexthink Remote Actions for automated remediation Configure Digital Experience Scores (DEX) and health metrics Integrate DEX telemetry with IT operations workflows Analyze user experience data to identify improvement opportunities Collaborate with support teams to correlate DEX scores with incident data Generate regular reports on digital employee experience trends Proactively identify underperforming endpoints or applications Provide training to IT teams on Nexthink capabilities and usage Develop custom remote actions to resolve common issues automatically Integrate Nexthink with ServiceNow for automated ticket creation Job Requirements Bachelor's Degree in Information Technology or related field Minimum 4 years of experience in digital experience monitoring or IT analytics Nexthink certification (Nexthink Engineer or similar) required Strong understanding of Windows OS, application performance, and end-user computing Experience with data visualization and dashboard creation PowerShell scripting for Remote Actions development Understanding of ITIL processes and endpoint management Strong analytical and problem-solving skills Experience with other DEX tools (Lakeside, ControlUp) is a plus Singaporeans and PRs are encouraged to apply.

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