Service Manager

About the role

Winners Work Here! Premier Truck Group is dedicated to ONE Network Executing, our mission which focuses on delivering the best employee experience, operational excellence, and exceptional customer service. At PTG, our top priority is to be your employer of choice and to provide a top-tier employee experience, regardless of the location where you work. Who is Premier Truck Group? Premier Truck Group is headquartered in Dallas, Texas, with nearly 50 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America. We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it. Why Join Our Winning Team? When you join our team, you're rewarded with the opportunity to work for an organization that provides opportunities for career growth and advancement, tailored to individual performance, experience and interests, along with a fully comprehensive benefits package including: Employee Discounts Medical, Dental, and Vision Insurance Life Insurance Employee Assistant Programs Paid Holidays and Paid Time Off Group RRSP with Employer Match Training Work-Life Balance Here are some quick insights into this opportunity. We would love to discuss it with you in more detail! Service Manager Responsibilities: Forecasts goals and objectives for the department and strives to meet them Hires, trains, motivates, counsels, and monitors the performance of all service department staff Prepares and administers an annual operating budget for the service department Maintains reporting systems required by general management and the factory Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys Develops a marketing plan which promotes new and repeat business Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know Ensures compliance with manufacturer warranty and policy procedures Accounts for documents; ensures none are missing and are processed correctly Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed Monitors technicians' productivity reports and payroll records Monitors and follows up on orders with the manager to ensure availability Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations Establishes and maintains good working relationships with customers to encourage repeat and referral business Informs repair technicians of time allowances on each repair order Maintains high-quality service repairs and minimizes comebacks Conducts periodic spot checks of completed jobs for thoroughness and quality Directs and schedules the work of the employees in the Service Department Keeps abreast of new equipment and tools available and recommends purchases Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities Serves as liaison with factory representatives Ensures the proper care, storage, and inventory of special tools Ensures customers' service files are up-to-date and readily available for reference Ensures all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance Prepares pricing guides and maintenance menus for frequent labor operations Handles customer complaints immediately and per dealership's guidelines Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience Establishes and maintains good working relationships with other departments Understands, keeps abreast of, and complies with federal, state, and local regulations that impact the company's business Facilitates and/or conducts training on proper techniques, policies, regulations, and best practices and recommends employees to appropriate training as needed Understands and follows work rules and procedures Follows attendance and punctuality standards and adheres to timekeeping standards including recording time of arrival, departure and breaks for self and subordinates Follows lawful directions from supervisors Upholds the company's non-disclosure and confidentiality policies and agreements Attends company meetings as required Maintains a professional appearance and a neat work area for self and subordinates in accordance with company policy Oversee daily service operations and department performance Lead, coach, and develop a high-performing team Drive efficienc

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