Field Technician

Benefits

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Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes - putting people first, embracing continuous learning, and thriving through collaboration and inclusion - we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work-together New Era Technology offers: - Full Benefits - Medical - Dental - Vision - 401K match - 28 PTO Days including company holidays SUMMARY: The Field Technician role includes a combination of local field service and regional/national installation, supervision, and QA support. The Field Technician provides support for New Era Technology project teams by completing work in the field at customer sites and acting as installers and supervisors to sub-contractors. The role is responsible for assuring all facets of field operations are executed safely and in the prescribed amount of time in accordance with the scope of work. The Field Technician can work on multiple projects for a variety of clients and serves as the face of New Era Technology in the field. Essential Functions : Build and maintain trusted relationships with customers and stakeholders. Build alliances and partnerships with subcontractors. Improve customer satisfaction/NPS scores. Ensure that all assigned work is completed safely and to industry specifications. Completion of client and company checklists, photos, and test results typically communicated to management electronically within 24 hours of completion. Keep the Project Managers apprised of job progress and/or problems on a regular basis. Provide after-hours or emergency service on an as needed basis. Complete surveys & quality audits as needed. Adhere to existing company policies, standards and controls, including utilizing App-based tools. The majority of work is performed at customer locations. Installation of cabling infrastructure includes but not limited to: Single/Multi mode fiber 50/62.5 Copper Category 3, 5e, 6, shielded in both horizontal and backbone applications. 18/2 twisted pair cabling. Floor mount/wall mount racks/cabinets Proper grounding applications Installation, troubleshooting, and servicing of the following areas: POS, CCTV, video monitoring, security systems, computer, and low voltage cabling equipment. Installation of a variety of equipment in furniture, cabinets and closets. Installation of high-speed circuits, routers, switches, and modems. Installation of Cisco and Adtran high speed circuits, routers, and switches. Properly maintain a Company issued fleet vehicle. Required Experience/Education: Experience working with subcontractors. In-depth experience with cabling infrastructure installation, termination and testing to include but not limited to: Single/Multi mode fiber 50/62.5 Copper Category 3, 5e, 6, shielded in both horizontal and backbone applications. 18/2 twisted pair. Floor mount/wall mount racks/cabinets Proper grounding applications Experience installing, programming and servicing a variety of telephone, PBX and key systems. Experience installing, troubleshooting and servicing 2 or more of the following areas: POS, CCTV, video monitoring, security systems, computer and low voltage cabling equipment. Knowledge of high-speed circuits, routers, switches and modems Knowledge of Cisco and Adtran high speed circuits, routers and switches Some combination of the following experience: Ability to login to network equipment via a GUI or command line using PuTTY or similar terminal emulator. Knowledge of IP subnetting Knowledge of wireless networking, specifically Ekahau, AirMagnet or similar tools Some experience with desktop/laptop support Valid driver's license Related/Relevant Certifications (Not Mandatory): - Licensed Electrician Journeyman level - Relevant Certifications - Cisco, Aruba, Ruckus, Avaya, CommScope, etc. - OSHA Construction Safety and Health (10 or 30 hour) certification - BICSI Installer 1/2 or Technician Knowledge, Skills & Abilities: Demonstrated ability to properly use basic hand tools, power tools, and testing tools for the installation and testing of voice and network equipment to include but not limited to: Firewalls, routers, switches Wireless LAN controllers On-premises voice/key systems Physical security controllers and door strikes Video security cameras, DVRs, and NVRs VoIP hand

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