Manager: Value Realization

About the role

Empowering Africa's tomorrow, together...one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary This role is accountable for maximizing return on investment across Business Banking's transformation portfolio. The role ensures that all initiatives are strategically aligned, properly prioritised, and consistently tracked for benefits delivery. This leader orchestrates value governance, harmonises cross-functional delivery teams, drives financial and non-financial value outcomes, and embeds a culture of performance accountability. This role is instrumental in enabling Business Banking's ambition to become the Bank of the Entrepreneur by ensuring that change efforts translate into real, measurable, sustainable business value. Job Description KEY FOCUS AREAS Drive portfolio-wide value realisation to maximise ROI across Business Banking transformation initiatives. Align strategic priorities and ensure initiatives support Business Banking's long‑term objectives. Lead benefits realisation processes, from value identification to tracking and reporting. Optimise delivery outcomes by applying structured portfolio, programme and value management frameworks and enhance decision-making through data-driven insights, analytics and executive-ready reporting. Collaborate with cross-functional stakeholders to ensure cohesive, integrated execution and strengthen governance by embedding value frameworks, performance scorecards and accountability mechanisms. Champion continuous improvement, operational excellence and best-practice delivery methodologies by supporting digital and data transformation by integrating analytics, dashboards and automation into value tracking. Influence senior leaders and drive alignment on strategic trade-offs, priorities and value outcome ACCOUNTABILITIES Strategy Formulation and Execution Translate strategic objectives into operational plans with clear deliverables, timelines, and performance measures. Align team or practice area priorities with business goals, ensuring tactical execution supports broader strategic outcomes. Monitor progress, identify risks, and implement corrective actions to ensure delivery. Translate Business Banking strategy into measurable value outcomes, KPIs and portfolio targets and evaluate emerging opportunities and make recommendations on portfolio prioritisation. Support executive decision-making through scenario modelling, impact assessments and forecasting and develop and maintain multi-year value realisation roadmaps Ensure strategic delivery frameworks (Agile, Lean, Waterfall) are leveraged to maximise value. Customer Primacy Use customer insights to inform service design and delivery improvements. Champion initiatives that enhance customer experience, satisfaction, and loyalty. Collaborate across teams to ensure consistent and differentiated customer journeys. Ensure all value metrics and prioritisation frameworks incorporate customer impact and that they translate customer pain points into value-focused business cases. Partner with customer experience teams to quantify customer-led benefits (e.g., reduced effort, faster turnaround, improved satisfaction). Ensure customer outcomes remain at the centre of initiative design and benefits measurement. Sustainable Growth Contribute to the development and execution of growth plans aligned with business unit priorities. Drive performance accountability within the team or practice area. Support investment decisions through analysis of operational impact and value creation. Identify and quantify value levers that drive revenue growth, cost efficiencies and productivity uplift. Monitor performance against strategic growth targets and recommend corrective actions. Ensure benefits are sustainable, embedded and tracked post-implementation. Enable long-term capability building to support continuous value optimisation. Client-Driven Innovation and Change Identify opportunities for innovation and continuous improvement. Lead change initiatives, ensuring readiness, engagement, and adoption. Support the implementation of new technologies, processes, and practices. Promote innovation by identifying opportunities for digital, data and process transformation. Drive adoption of best practice change methodologies. Facilitate experimentation and test‑and‑learn approaches to accelerate value. Champion cross-functional collaboration to deliver integrated innovations. Leading Talent Develop team or practice capabilities to meet current and future business needs. Foster a culture of performance, inclusion, and continuous learning. Manage performance, development, and succession planning. Build, mentor and develop a value realisation capability across

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