Welcome Team Agent
External
Acorn Insurance · Liverpool£27K–£29K/yrFull-timeOn-site3w ago
Leadership
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Responsibilities
- Ensure all details on applications are honest and accurate
- Perform checks on applicants' details to confirm accuracy
- Update details and advise customers to any change in the price of their premium
- Assist client in providing vital information
- Promote bespoke packages relating to the client's needs
- Always provide excellent customer service
Requirements
- Customer service experience in a target driven role
- Able to understand bespoke systems and be proficient in Microsoft office
- Warm personable phone manner
- Patient and empathetic
- Meticulous attention to detail
- Target driven and motivated
- Grow with Acorn:
- We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
- We run through walls for our customers and each other
- We challenge the status quo
- We succeed when we help those around us succeed
- We decide quickly when the smart thing to do is use our judgement
Benefits
35 days' holiday (including bank holidays) with additional buy/sell options24/7 mental health support & free counselling availableGrow with us: Through career fairs, leadership programs, and learning on the go!Flexible benefits, including early access to salary via our internal platformHybrid working options to support work-life balance and individual needsRecognition awards, social events & moreOur Commitment to our colleague's:These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:Mindful Employer - championing mental health and wellbeingDisability Confident Level 1 & 2 - creating accessible, inclusive opportunitiesMenopause Friendly accredited - supporting every stage of lifeArmed Forces Covenant signatory - honouring those who serveGreat Places to Work 2024/25 - fostering an engaging and positive workplace cultureBest Place to Work for Development - proud to be investing in people's futureBest Place to Work for Women - breaking down barriers to women's career progressionIf you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn.A Few Things to Know Before You Apply:We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:Checks & ClearancesAll roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.Visa RequirementsBecause our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.We're Here to Support YouPlease click the APPLY button to submit your CV for this role.Candidates with experience or relevant job titles of; Client Relationship Agent, Customer Service Advisor, Customer Service, Client Services, Customer Support, Client Services Executive, Customer Service Executive, Customer Service, Welcome Team Support may also be considered for this role.
Additional Information
Job Title: Welcome Team Agent Location: Liverpool, Hybrid Salary: £26,938 - £28,609 + up to £2000 Performance related bonus Job Type: Full Time, Permanent Working hours: 37.5 hours per week Monday to Friday 09:00am - 17:30pm (1 in 3 Saturdays 09:00am - 17:30pm)
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