IT Support Technician

About the role

You will be taking calls from customers and helping to resolve their IT issues; you will be the first point of contact for our customers. This is a fantastic career opportunity for someone wanting to start a career in IT Support. You will be resolving incidents using your own initiative, knowledge and problem-solving skills, using remote support tools to remotely solve and fix issues, keeping customers up to date throughout the incident life cycle.

Requirements

• To succeed in this role, you will require a strong enthusiasm for IT, a willingness to develop skills in troubleshooting and problem-solving, and the ability to deliver exceptional customer service.
• This role is subject to a clear standard DBS check being received.
• The Package:
• Ongoing training and support
• Role-specific training is available through Microsoft Learn
• Company Profit Share (first £3,600 is tax free)
• 22 days annual leave plus bank holidays, increasing with length of service
• Birthday as additional paid leave
• Additional paid leave (dependent on company performance)
• Company sick pay policy
• Pension Scheme
• Private Medical Insurance including dental
• Free Parking
• Hybrid Working
• Progression opportunities
• Fresh fruit, the occasional pizza and a posh coffee machine!
• Trusted Technology Partnership
• Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years.
• We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023.
• Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy.
• We encourage our colleagues to progress, including into other teams and departments.
• Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose-built office.

Additional Information

IT Support Technician Location: Ringwood, Hampshire, + Hybrid Home Working Salary: £26,099 + Profit Share + Benefits Hours: 37.5 hours per week; Full-Time

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