Student Advisor

About the role

1-year contract role Rostered working time: 8.30am to 6.00pm 10.00am to 7.30pm Student Services Assist students with general inquiries at the Student Services Hive Counter (scheduled roster). Manage course-related email and phone inquiries based on assigned course portfolio. Provide coverage for the Student Services Concierge Counter during exigencies. Student Engagement Establish multi communication channels and maintain strong relationships with student cohorts. Disseminate information to students via established multi communications channels Disseminate essential course information, including start dates, exams, and assessments. Provide course counselling to students transferring to new programs. Address general candidature, course pathways, and administrative queries. Collaborate with the Student Success Office on student, career, and industry engagement activities. Support academics in organizing Student Staff Liaison Committee (SSLC) meetings Actively participate in student engagement activities by either joining as a participant, leading the activity, or serving as a staff mentor for events. Develop and implement initiatives to enhance student engagement. Provide guidance and support to students to ensure a comfortable, reassuring, and enriching learning experience. Collaborate with faculty, student organizations, and other stakeholders to promote student involvement and well-being. Supporting the Deputy Director and Manager in organising student orientation and yearly graduation. Working with the Staff Mentor and Faculty Advisor, support and provide advice / guidance to the CU Student Club in organizing student events throughout the year, monitoring the deliverables of the Student Club. Student Cohort Management (For assigned course portfolio) Coordinate with the admissions team on offer packs, cohort matters, and matriculation. Liaise with course consultations and country managers for any student cohort enrolment matters Process student transactions for re-module, deferment, exemption, transfers, and withdrawals, ensuring accurate status updates in the Student Management System (SMS) Address and resolve student inquiries/feedback by coordinating with internal and external stakeholders, including the University. Schedule academic intervention and support, where required Ensure students are registered on e-attendance system and Blackboard, where required. Reconcile enrolment numbers and collection of revenue. Follow up on outstanding payments, late fees, financial issues, and instalment requests.- Prepare and ensure accuracy of reports for royalty payments to the University Maintain up-to-date student status records in SMS and inform the University of any change. Foster strong relationships with the Academic Partnership Unit (APU) for course-related administrative matters Others Support ad hoc projects and tasks as required Job Requirements Degree in any discipline. Diploma holders with relevant experience are welcomed to apply too 1 to 5 years of relevant working experience in the Private Education Industry is preferred Strong customer orientation Strong leadership and people management skills Creative and resourceful in problem solving Meticulous and self-motivated Able to work under pressure in fast-paced work environment Excellent verbal and written communication skills Willing to work on weekends when required for events such as graduation ceremonies and open houses

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