Enterprise Tech Administrator II

Responsibilities

• End User Support Administration
• Administer, support, and optimize End User Compute platforms including Windows 10/11, macOS, and mobile devices (iOS/Android).
• Proficiency in software packaging, deployment, and patch management using tools Intune.
• Ensure compliance with device security standards BitLocker, Defender, AV, encryption, MDM).
• Drive automation for endpoint configuration, patching, and monitoring.
• User Experience & Support
• Act as L2 escalation for complex end-user issues escalated to Enterprise IT Support queue.
• Analyze endpoint performance, troubleshoot issues, and implement permanent fixes.
• Improve desktop login times, application delivery, and remote access performance.
• Provide guidance to IT support teams and create standard operating procedures (SOPs).
• Security & Compliance
• Enforce security policies, MFA, and endpoint compliance in collaboration with Security teams.
• Knowledge of vulnerability remediation on endpoints and EUC infrastructure.
• Lead EUC audits and reporting for compliance (ISO, SOC2, internal IT controls).
• Collaboration & Leadership
• Lead projects such as OS upgrades, endpoint tool migrations, and VDI rollouts.
• Mentor junior system administrators and desktop engineers.
• Document EUC standards, knowledge base articles, and deployment procedures.
• Partner with business units to enhance user productivity with reliable end-user systems.
• Required Skills & Qualifications
• Education: Bachelor's degree in computer science, IT, or equivalent work experience.
• Experience: 5+ years of IT experience in End User Computing or Desktop Engineering.
• Strong knowledge of Microsoft Windows 10/11, macOS, and M365 ecosystem.
• Expertise with endpoint management tools (SCCM, Intune, JAMF).
• Experience with virtualization technologies (Citrix, VMware Horizon, AVD).
• Good to have knowledge in automation skills (PowerShell preferred).
• Knowledge of identity and access management, Active Directory, Group Policy, and Azure AD.
• Solid understanding of endpoint security (antivirus, patching, encryption, MFA).
• Strong administration and daily system management skills.
• Understanding of enterprise IT environments.
• Ability to collaborate with cross-functional teams.
• Leadership and mentoring skills to support junior engineers.
• Cloud EUC experience (Azure Virtual Desktop, Windows 365 Cloud PC) will be an added advantage.
• Relevant certifications (MCSA/MCSE, VMware, ITIL) a plus.
• Work Environment
• Onsite 5 Days Work form Office.
• May involve occasional after-hours or weekend support during critical activities.
• Shift coverage:
• 8 AM - 5 PM
• 2 PM - 11 PM
• 5:30 PM - 2:30 AM (6-3 during daylight savings)
• GHX: It's the way you do business in healthcare
• Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.
• Disclaimer

Benefits

Additional Information

Position Overview We are looking for a highly skilled Senior System Administrator (Enterprise Tech Administrator II) with deep expertise in End User Support to lead and support enterprise-level endpoint technologies. This role involves managing and optimizing desktops, laptops, virtual desktops, and mobile devices across the organization. The ideal candidate will be responsible for ensuring secure, reliable, and efficient end-user environments, while also mentoring junior engineers and acting as the L2 escalation point for End User Support-related issues.

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