MV Title Consultant I
External
Okgov · Oklahoma City - 6000 N Shartel Ave - Bldg 16Part-timeOn-siteToday
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Benefits
The Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best-in-class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state.This position has an annual rate of $43,680.00Job DescriptionPOSITION RESPONSIBILITIESThis job description describes the general nature and level of work performed by the employee assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities and skills.Responds to questions and inquiries via telephone, email, or in-person from SOK customers and/or Licensed Operators (LO's).Provides technical assistance to customers by processing; duplicate titles, add lien titles, title transactions, transfer-on-death requests, release liens, etc.Receives and verifies court order requests from customers and LO's, research through NCIC and write up instructions.Processes all title corrections that require payment.Reviews documents and writes up title instructions for transactions that need to be completed with inventory for the processing section.Completes research of laws and rules as needed to respond to specific inquiries.Provides routine interpretation of state and federal MV laws or refers more complex questions to the appropriate division personnel.Coordinates with other divisions, sections, or agencies as needed to clarify policies and procedures, determine status of individual accounts, issue clearances, and resolve problems.Answers general question through Teams for the SOK phone bank and MV team.Provides backup coverage for the store at SOk HQ when necessary, including VIN inspections.Level II/III - Assists in projects as assigned.Other duties as assigned.KNOWLEDGE, SKILLS, & ABILITIESLevel I - Knowledge of office practices and procedures; of business math and accounting terminology and procedures, including maintenance of records.Level I - Ability is required to read, comprehend, and apply various rules and regulations; to inspect and verify records; to communicate effectively, both orally and in writing; and to establish and maintain effective working relationships with others.Level II - Knowledge of office practices and procedures; of business math and accounting terminology and procedures, including maintenance of records; and of tax laws relating to motor vehicles, boats, and motors.Level II - Ability is required to read, comprehend, and apply various rules and regulations; to inspect and verify records; to communicate effectively, both orally and in writing; and to establish and maintain effective working relationships with others.Level III/Lead - Knowledge of office practices and procedures; of business math and accounting terminology and procedures, including maintenance of records; and of tax laws relating to motor vehicles, boats and motors.Level III/Lead - Ability is required to read, comprehend and apply various rules and regulations; to inspect and verify records; to communicate effectively, both orally and in writing; to establish and maintain effective working relationships with others; and to dispose problem applications.LEVEL DESCRIPTORSSpecialistThe Level I is an entry-level position where employees are responsible for performing various routine duties related to MV functions.The Level II is an advanced level position where employees are responsible for performing various routine duties related to MV functions.The Level III is a subject-matter-expert position where employees are responsible for performing various routine duties related to MV functions.EDUCATION & EXPERIENCEThe preferred minimum qualifications for this position are:Level IAn Associate's Degree in any fieldOR two (2) years of experience in a related field,OR equivalent combination of education and experienceLevel IIAn Associate's Degree in any field, plus one (1) year of experience in a related fieldOR three (3) years of exDental insuranceVision insurancePaid time off
Additional Information
Job Posting Title MV Title Consultant I Agency 640 SERVICE OKLAHOMA Supervisory Organization MVO - Titles Job Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Full time Job Type Regular
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