City Lead/Manager

About the role

Indie Campers is the global leader in road-trip travel, operating one of the largest campervan and RV fleets worldwide. With a growing presence across Europe, North America, and Oceania, we are a fast-scaling company on a mission to make travel more connected, meaningful, and accessible to everyone. The City Lead plays a vital role in delivering this mission locally by ensuring high-quality rental operations, seamless service coordination, and a consistent, customer-centric experience. As the on-site leader, the City Lead drives operational excellence, team performance, and the overall customer journey within their city, acting as the bridge between global standards and local execution. The City Lead has full responsibility for the daily operations and performance of a city depot. While remaining strongly hands-on (60-70%), this role carries clear managerial and financial ownership. Leads the local team, manages depot costs, ensures efficient fleet turnaround, and drives continuous operational improvement. This role is accountable not only for execution, but for results. Reporting directly to the District Manager, you are responsible for delivering a high-performing, cost-efficient, and customer-focused operation every day.

Responsibilities

• Own the end-to-end performance of the city depot across Rental and Servicing;
• Lead, supervise, and develop the local operational team, including shift and task planning and performance feedback;
• Be a culture setter and a leader by example;
• Track daily KPIs and ensure the SOPs are being executed;
• Monitor and improve vehicle unavailability, including stepping up to do repairs when needed;
• Own depot cost performance, including consumables, rework prevention while managing disciplined cost control practices;
• Oversee the preparation and presentation of RVs for sales appointments;
• Practical Requirements
• Able to lift or move light-to-moderate items (10-15 kg) and able to stand, walk, and move across the depot for long periods;
• Comfortable working indoors and outdoors in varying weather conditions;
• Flexible to work weekends, holidays, and peak periods, supporting urgent operational needs;
• 3 - 5 years of experience in fast-paced operations, logistics, rental, hospitality, or customer-facing environments;
• Strong hands-on operational capability, with the ability to step into daily depot workflows;
• Ability to multitask, prioritise, and handle physical tasks during high-volume periods;
• Flexibility to work extended shifts during peak seasons, ensuring operational continuity;
• Driving License (Category B) required;
• English proficiency (mandatory) and Portuguese (nice to have);
• The Indie Commitment!
• Being part of a young, fast-growing and innovative company where you make a difference;
• Career development opportunities in Field Operations and transition opportunities to our Offices in Lisbon, Mexico City or Manila;
• Continuous training and coaching to develop the skills that matter to you;
• Compensation package that includes Performance and Referral Bonuses;
• Free Road Trips, so you can experience Indie firsthand trips around Europe, North America and Oceania;
• Are you ready to Go Indie?

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