Estate Manager

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ESTATE MANAGER Rendall & Rittner - £52,000 - £55,000 - Chiswick Gate - Mon - Fri ROLE OVERVIEW / DEVELOPMENT DETAILS Chiswick Gate is a prestigious residential development comprising 189 apartments, set within beautifully landscaped grounds in the heart of Chiswick. You'll lead the estate experience across elegant communal spaces, a concierge service and secure parking, creating a calm, well-run environment for a discerning resident community. With Chiswick High Road on the doorstep and Chiswick Park and Gunnersbury stations moments away, you'll manage a development that feels both connected and village-like, where service, presentation and attention to detail truly stand out. ROLE EXPECTATIONS You will be the on-site leader, visible to residents and suppliers, orchestrating service delivery across concierge, cleaning, landscaping and M&E. Most days you'll be inspecting the estate, resolving resident queries, driving compliance actions and coordinating contractors while keeping a close eye on budgets and reporting. You'll set the tone for exceptional standards and collaborative teamwork. WHAT SUCCESS LOOKS LIKE Health and safety, statutory checks and actions are completed on time, with clear records and green audits. Residents feel known, listened to and confident that issues are resolved quickly and courteously. Communal areas, grounds and parking present at "show-home" standards every day. Budgets are on track, value for money is achieved and costs are forecast and explained transparently. Contractors meet SLAs, risks are managed proactively and works are delivered right first time. Communication is timely and clear, with concise reporting to clients and the Rendall & Rittner team. HOW YOU'LL SPEND MOST OF YOUR TIME Leading and motivating the on-site concierge and estate team, planning rotas and holding effective 1:1s. Carrying out regular estate walks and compliance checks across buildings, plant rooms and parking. Coordinating contractors, reviewing RAMS, issuing permits to work and signing off quality on completion. Handling resident enquiries, keeping accurate records and sending clear updates on actions and outcomes. Managing budgets, purchase orders and invoices, and preparing reports and meeting packs. Partnering with the Property Manager and clients to plan maintenance, projects and improvement works. WHO THIS ROLE IS FOR You combine a hospitality mindset with a practical, solutions-first approach. You are calm under pressure, empathetic with residents and decisive with suppliers. You're highly organised, detail-focused and comfortable prioritising competing demands. You communicate with confidence, build strong relationships and lead by example. You're tech-savvy and comfortable using property management systems and MS Office. EXPERIENCE THAT HELPS Leading on-site operations at a high-end residential or mixed-use development. Managing concierge/front-of-house teams and service partners to clear SLAs. Coordinating H&S compliance, planned maintenance and reactive works across multiple buildings. Overseeing contracts for M&E, cleaning, security, landscaping and car park operations. Working with service charge budgets, forecasting and supplier invoicing.

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