Client Program Manager

Responsibilities

• Strategy
• Understanding of the customer's supply chain strategy and needs.
• Supporting the Client Program Department with input to the joint strategic roadmap.
• Identifying efficiency and optimization initiatives to increase profitability /reduce cost to serve.
• Digital transformation / new system implementation.
• Creating a Maersk community around the account and create awareness of the customer.
• Selling
• Uncovering customer pain points/supply chain challenges and defining initiatives to address/eliminate same.
• Delivering
• Monitoring service delivery performance within the scope assigned (geographical/ products) and provide oversight to Client Program Department.
• Resolving operational escalations.
• Engaging with 3rd Party / Non-Maersk partners (customer suppliers, partners, service providers and vendors)
• Ensuring a foundation in place to deliver (eg. SOPs / Origin Workshops etc.)
• Supporting new/additional business implementation (incl. EDI etc.)
• Ensuring FINOPS and relevant financial measures are effectively managed.
• You will be accountable for
• Customer Relationship (within the scope of coverage).
• Global Customer Satisfaction.
• Creating value for the customer (realization of existing contracts and new initiatives).
• Creating value for Maersk (efficiency, automation, and standardization).
• Developing and delivering new solutions in close collaboration with the commercial manager, ensuring seamless integration between program management, commercial, and product.
• Oversight of the Control Tower, developing the team, driving for excellence, and inspiring the Customer experience and Control Tower teams to consistently exceed service expectations.
• Acting as an escalation point and leading solution development with the team
• Seeking Area and Global Service Center support for service execution/delivery.
• Protecting CSI for third-party (non-Maersk) suppliers and partners.
• Ensuring execution and reporting as per compliance requirements.
• Complying with NNC guidelines.
• We're looking for
• To be successful in this role we believe you bring the following competencies and experiences:
• Assertiveness, decisiveness, and proactiveness.
• Attention to detail.
• Customer-centricity.
• High sense of urgency and persistence.
• Consultancy skills: ability to clarify customer needs and develop innovative solutions.
• Ability to challenge the normal way of working and find new ways to deliver.
• Confidence in dealing with people and building relationships.
• Ability to focus, and define a vision, objectives, and priorities.
• Ability to see and act on both the big picture and daily operational issues.
• Able to give constructive feedback and challenge where appropriate.
• Ability to manage stakeholders at various levels in the organization.
• Knowledge of Maersk's operational structure and functionality (systems, products).
• Proficiency in continuous improvement techniques and a metric-driven approach.
• Supply chain optimization knowledge.
• Proficiency in working with all the products in the Maersk family, including MPL.
• Previous experience in Client Program Manager or another global role is preferred.
• If you have any questions regarding this role, please don't hesitate to contact hiring manager Veera Ilvonen.
• Selection is ongoing, we look forward to your application!

Benefits

Additional Information

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. Client Program Manager - Key Client

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