Junior Network Operation Center Engineer

About the role

We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands. At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We're empowered to achieve the ultimate in high-performance gaming experiences using the best technology available. Who we're looking for We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar. Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary. Why we need you We're building experiences that wow our customers and that starts with bold, curious people who want to do work that matters. If you're hungry to grow, excited by impact and ready for a challenge that will supercharge your career, this could be your moment. As Junior Network Operations Centre Engineer you'll be supporting the delivery of a high‑quality, reliable and proactive operations service, covering real‑time monitoring, incident detection and escalation, first‑line troubleshooting, service restoration, and documentation of operational events. This will help us excel at ensuring stability, and delivering seamless customer experiences

Responsibilities

• You'll take ownership of work that gives us our competitive edge, including:
• Utilising monitoring tools to interpret alerts and system dashboards Using platforms such as Nagios, SolarWinds, Datadog, or Grafana to identify anomalies and performance issues
• Interpreting alerts to determine severity, potential impact, and required response actions
• Applying foundational networking knowledge to troubleshoot issues Understanding core concepts such as TCP/IP, DNS, Server Basics, Cloud Concepts.
• Using knowledge of distributed system architecture to recognise common failure patterns
• Managing incidents through ticketing and ITIL-aligned processes Working with systems such as JIRA to log, triage, and update incidents
• Following ITIL principles to ensure structured incident prioritisation, escalation, and resolution
• Performing initial technical diagnosis on system and application components Assessing server health, including CPU, memory, and disk utilisation
• Investigating application performance problems and basic database connectivity issues to determine root cause direction
• This list covers your core responsibilities with plenty of room to stretch, explore and take on new challenges as we grow.

Requirements

• You're someone who brings:
• Clear, confident communication (written and verbal), and the ability to breakdown complex ideas
• A collaborative mindset, working smoothly with cross‑functional teams to hit shared goals
• Strong organisational skills and the ability to manage multiple projects without dropping the ball
• Exceptional attention to detail and a commitment to high‑quality work
• Adaptability - you stay sharp, productive and positive in fast‑moving environments
• IT certification in either CompTIA A+, CompTIA N+, or Cisco CCNA.
• 1-2 years' experience in the Operations space focussing on Monitoring and Incident Management.
• 1-2 years hands‑on experience using at least one major monitoring platform (e.g., Nagios, SolarWinds, Datadog, Grafana, Zabbix).
• 1-2 years' experience using Jira, ServiceNow, Freshservice, or another enterprise ITSM tool.
• Practical exposure to ITIL Incident Management, demonstrated either by ITIL v4 Foundation certification, or documented participation in a structured incident-response workflow in a previous role.
• 1-2 years' experience collaborating with engineering, support, or platform teams in a 24/7 operational or incident-driven environment.
• Prior experience in environments with rapid changes, live-system dependencies, or peak‑traffic events (e.g., sports, e‑commerce, gaming,x streaming, financial trading).
• Desirable skills you've got up your sleeve
• It would be great if you also have some of the following skills:
• A relevant Information Technology tertiary qualification
• Knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations.
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards.
• Experience with real-time systems or high‑traffic platforms, ensuring performance and stability during peak betting or gaming events.
• Strong verbal and written communication skills, with the ability to conve

Benefits

Additional Information

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