Vendor Management, Partner Excellence office

Responsibilities

• Stakeholder Management
• Global Partner Relationship Management: Support the Partner Excellence Office Senior Lead in ensuring alignment between the Strategic Partners and the Global Digital Operations objectives.
• Stakeholder Needs Assessment: Regularly engage with stakeholders to understand and anticipate their evolving needs, priorities, and concerns, ensuring vendor solutions remain relevant and effective.
• Communication & Transparency : Communicate clearly and persuasively across all organizational levels, ensuring transparency and shared understanding of Partner Excellence frameworks, partner performance, risks, and opportunities consistent with industry best practices.
• Partner Performance Management Support: Provide guidance, expertise, and training to service and project managers across regions to support partner performance management and continuous improvement.
• Governance Forums Management
• Governance Model Implementation & Maturation: Implement, mature, and enforce robust governance models in accordance with the Partner Excellence Office framework, ensuring they evolve to meet changing business needs and compliance requirements.
• Stakeholder Engagement and Preparation: Engage with vendors and other relevant stakeholders ahead of governance forums to gather input, prepare discussion points, and ensure their concerns and priorities are represented and properly documented.
• Proactive Risk Management: Identify and mitigate risks within partner relationships through governance forums and data insights, ensuring operational resilience and compliance.
• Continuous Improvement: Actively collect feedback from stakeholders regarding governance processes and models. Analyze this input to propose and implement improvements that enhance governance effectiveness, adaptability, and stakeholder satisfaction.
• SLA & Performance Monitoring:
• SLA Adoption and Advocacy : Ensure that established SLA frameworks and performance metrics from the Partner Excellence Office are embraced by vendors and internal stakeholders, promoting understanding and compliance.
• Performance Oversight and Issue Resolution : Monitor, analyze, and interpret partner performance metrics (using analyst reports where availab

Additional Information

Job Description: Reporting to the Partner Excellence Office Senior Lead, the Partner Excellence Office Manager executes and manages the Partner Excellence Office processes, enhancing the mutual value and trust between the business and its partners. Distinct from the Analyst, this role manages complex partner relationships, coordinates across functions, and drives process improvements to support business objectives. The Partner Excellence Office Manager is adaptable, proactively supporting transition and sourcing activities to enable seamless partner integration and operational excellence in a dynamic environment. The Partner Excellence Office Manager maximizes business value from strategic partnerships by ensuring measurable impact and alignment with Mars' goals. Operating globally, the manager quickly understands business dynamics to drive process improvements, enhance partner performance, and ensure compliance with governance and Responsible AI policies. This role designs, implements, and continuously improves Partner Excellence processes, embedding industry best practices in partner management and governance. The manager champions innovation and adapts to evolving needs, supporting sourcing and transition activities such as onboarding and integration to maintain business continuity. Relying on influence and collaboration rather than direct authority, the manager works cross-functionally with stakeholders across GDO to embed the Partner Excellence program and secure alignment. Committed to continuous improvement, the manager uses data and market insights to optimize processes and foster an agile, results-oriented function.

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Company Intel

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