Analyst, Business Analytics

Responsibilities

• Analyze operational, financial, and customer data across MLSE venues to identify opportunities to improve efficiency, profitability, and guest experience.
• Lev erage A I and ML t echniques to support event planning, labour scheduling, staffing optimization, attendance forecasting, and revenue projections.
• Evaluate the impact of different event types, attendance levels, scheduling decisions, and operational strategies on venue performance, costs, and resource requirements.
• Partner with Venue Operations, Finance, Food & Beverage, Ticketing, Marketing, and other business stakeholders to provide actionable recommendations that improve planning and decision-making.
• Build and maintain dashboards, scorecards, and reporting solutions that track key performance indicators related to venue operations, financial performance, labour efficiency, customer engagement, and event outcomes.
• Apply AI and advanced analytics techniques to automate reporting, enhance forecasting accuracy, uncover operational insights, and support business strategy.
• Leverage customer and fan data to better understand attendance behaviour , purchasing patterns, venue utilization , and customer preferences to inform business decisions and improve the overall fan experience.
• Conduct scenario modelling and business case analyses to evaluate operational initiatives, investment opportunities, and strategic decisions.
• Communicate complex analytical findings in a clear and compelling manner to both technical and non-technical stakeholders.
• Champion a data-driven culture by helping business partners identify opportunities to use analytics, predictive modelling, and AI to improve outcomes.

Requirements

• Bachelor's or graduate degree in business, statistics, data science, or a related field.
• 5 + years of experience in operations, ticketing, or data analy tics , preferably in the sports or entertainment industry.
• Experience using Databricks using SQL and Py thon to create data & ML pipelines, dashboards an

Benefits

Additional Information

Powered by Passion. United by Purpose. Build for Impact. At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities - united as one. We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose. From the ice to the pitch, the hardwood to the digital arena, we're proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League. We bring these teams - and world-class entertainment - to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club. Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we've invested more than $45 million into Ontario communities -- and we're just getting started. This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves. So, if you're ready to play with purpose, grow with passion, and win as one, we'd love to have you on our team. ** We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we're looking for. ** Job Description As part of the Business Analytics team, you will play a key role in driving operational and financial performance across MLSE's venues and events portfolio. This role will partner closely with Venue Operations, Finance, Event Operations, Ticketing, Food & Beverage, Marketing, and Digital teams to develop data-driven insights that improve planning, operational efficiency, and business outcomes. The successful candidate will leverage advanced analytics, predictive modelling, AI, and customer intelligence to optimize venue performance, forecast operational requirements, and support strategic decision-making. The ideal candidate combines strong analytical and technical expertise with business acumen, enabling them to understand how event characteristics, attendance patterns, labour deployment, operational costs, customer behaviour , and revenue streams interact to influence overall venue performance.

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