Field Service Engineer (DMD)

Responsibilities

• Implement the Customer Support Policy for the OEM End User. Supervise, maintain and support company systems in the field.
• Support OEM partners, and End Users internal service as defined under warranty and service support agreements.
• Maintain, support, and guide proper training to all users, including OEM and End User personnel. (Training will be provided, in most cases, by an engineer dedicated to training).
• Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager.
• Maintain company's parts inventory under the position's control. Maintain proper level of stock in accordance with company spare parts tock policy, as set from time to time.
• Assist in new equipment integration, "add-ons," and upgrades.
• Provide feedback to the headquarters based on experience gained with customers.
• Be prepared to support the customer beyond the defined working schedule as required.

Requirements

• The service team at Nova is looking for a Service Engineer to provide product support at Nova customers.
• In this role you'll be joining the Global Service Group at Nova. We provide service to a large-scale install base, at leading semiconductor manufacturers worldwide.
• Responsible for training, installing, and supporting all Nova products at customer sites worldwide.
• We foster teamwork, excellence, and innovation, making customer success our main goal.
• Practical Eng in Electronics/Mechanical or equivalent - Must
• Willing to use in English, both written and technical discussion - Must
• B.Sc. in Electronics/Mechanical Engineering or equivalent- advantage
• Minimum 2 years of experience as a Support Engineer- advantage
• Knowledge and experience in the Semiconductor domain - a plus.
• Previous experience working with multi-disciplinary semiconductor metrology equipment is preferred.
• Strong mechanical and electrical aptitude with the ability to troubleshoot independently.
• First level software troubleshooting and support
• Knowledge of integration with different equipment platforms and communication protocols such as SECS/ HSMS
• Understanding of semiconductor practices, safety, ergonomics, and yield requirements
• Ability to travel 30% of the time.
• That special something you bring in
• Good communication skills, team player, service oriented.
• Aggressive, able to work under high pressure.
• Good customer service skills, interpersonally skills.
• Get to know us better
• Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing.
• Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, handling critical challenges by providing unique, differentiated solutions.
• Our outstanding people-focused and innovative culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology.
• Join us if you are
• A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs.
• If you need assistance due to a disability, you may contact us at talent@novami.com

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