Coordinator Patient Access

Benefits

Additional Information

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly - every role at NeighborHealth is vital. Together, we're advancing medicine and delivering the best care experience for our patients and community! Interested in this position? Apply online and create a personal candidate account! Current Employees of NeighborHealth - Please use our internal careers portal to apply for positions. To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page . Time Type: Part time Department: Registration All Locations: 10 Gove Street - Taylor Building Position Summary: The PAC performs a wide variety of clerical and reception activities that support the delivery of services to patients/staff of the Pediatric department. PAC reports to the Operations Manager. A PAC works together with the pediatric staff to promote a positive atmosphere that enhances efficient workflow through good teamwork. They perform all patient registration-related activities, scheduling of appointments, external appointments and answering of telephones This includes the delivery of exceptional customer service and the accurate and comprehensive collection, verification, and data entry of demographic, insurance, and account information. The goal is to maximize health center revenues through accurate comprehensive demographic, and account information and verified insurance coverage while facilitating efficient patient flow within the Pediatric Department. The PAC will efficiently and professionally manage the telephone service, both incoming and outgoing calls an average of 400 calls per day for the department. They will promote excellent customer service skills to ensure quality services for both internal and external customers of the Department Interacts with patients and other staff members with courtesy, concern, respect, and sensitivity. Understands and practices the A.C.E. model by consistently demonstrating superior customer services to all internal and external customers Obtains and understands the registration process, calls for outside referrals, and is able to do all assigned functions including co-payments. Identifies and accurately verifies patient demographics, insurance, and account information at the time of the patient's visit. Updates patient demographic, insurance and account information. Daily completion of insurance pre-verification process of scheduled patients according to department policies and procedures for role currently working in. Identifies and verifies patient demographic, insurance, and account information at the time of the patient's visit. Edits patient demographic, insurance, and account information. Consistently pays close attention to detail to be sure EPIC reflects the most accurate and up to date information and is able to recognize discrepancies or other issues needing to be addressed. Enters clear and accurate notes into EPIC based on outcome of the pre-verification for each patient. Facilitates efficient patient flow. Demonstrates ability to register patients at a quick pace to avoid long lines forming at the front desk without comprising the quality or accuracy of the Information entered in EPIC. Create new patient charts, print face sheet and assign chart location Observe all patients who present for registration and notify the clinical staff of anyone that may need immediate attention. Call 911 and/or ambulance transport per clinical staff Calling other facilities, obtaining referral authorization numbers, and entering all information into Epic to generate a referral for all non- health center patients who present to Pedi sick visit clinic. Whether the visit is approved or not. Collects, tracks, and data enters all Privacy notices, signatures of AOB/ROI and other notices Collects, tracks, and data enters all co-payments and other payments in the form of cash, checks, and credit card transactions following cash collection policy and procedures and promptly reporting any related issues. Consistently deposits cash collections at the end of each shift; keeps cash secured and maintains appropriate petty cash on hand at all times. Actively refers uninsured/underinsured patients to the Enrollment Department to schedule appointments for patients to see an Enrollment Advisor. Consistently attempts to outreach all "non-health center" patients due to insurance changes prior to their scheduled appointment in order to facilitate the patient's transfer back to a plan accepted at NeighborHealth or to cancel the appointment. If no contact is made effecti

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