Service Desk Team Leader with French
External
Everience · Bucharest, RomaniaPrepare for this interview
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We are searching for tech-savvy enthusiasts! If you enjoy using computers and find satisfaction in helping others find the ideal solution, YOU are our future colleague! And you'll also be considered a hero when you solve our customer's challenges. What we will achieve together: Manage team activity Ensure and control compliance with procedures and commitments Provide training for team members regarding practices and customer context, oversee the improvement of their skills Plan the work of the team and control the adequacy of resources according to the activity Ensure the application of procedures and instructions Monitor the qualitative and quantitative levels of the team's activity Calculate SLAs and propose action plans Share knowledge and improve the team's skills This is the right job for you if have: Proven experience as a Team Leader / managing teams Experience with Easyvista or ServiceNow Fluent French (B2-C1) and fluent English (B2) Strong Leadership skills A proactive, innovative mindset and the ability to propose effective solutions Knowledge of service contractual agreements Solid pedagogical and training abilities Proficiency in Windows 10 Proficiency in Office 365
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