Director, People Operations

Responsibilities

• Lead and Transform People Operations
• Transform and lead the People Operations team to align with the company's new Employee & Manager Experience strategy.
• Oversee all employee-facing People Operations services, ensuring timely, accurate, and high-quality support across the employee lifecycle.
• Act as the "front door" to HR, establishing seamless handoffs and strong operational relationships across the Chief People Officer Leadership Team (CPOLT).
• Drive process standardization, simplification, and global consistency across all HR operations.
• Drive Automation and Agentic Support
• Champion the adoption of agentic support by playing a lead role in the Okta 1 implementation.
• Leverage technology, automation, and AI as force multipliers to improve efficiency, scale services, and elevate the user experience.
• Partner with TDI, HRIS and Digital Solutions to ensure systems are configured to support intuitive, self-service experiences for employees and managers.
• Oversee Policy and Compliance Operations
• Lead the completion, standardization, and writing of all HR policies globally, ensuring they are clear, compliant, and accessible.
• Ensure operational compliance across all regions, mitigating risk while maintaining a frictionless employee experience.
• Enable the Future-State Support Model
• Partner with the VP to build the infrastructure required for the new Manager Support Model, enabling a team of generalists to handle day-to-day leadership challenges.
• Provide the operational backbone necessary to shift transactional support away from People Business Partners.
• What Success Looks Like
• Team Optimization: The People Operations team is successfully aligned to our new service model, highly engaged, and equipped with the development and support needed to scale efficiently.
• Service Excellence: Employees consistently report that accessing HR support is simple, intuitive, and fast. Core operational processes are executed flawlessly.
• Technological Adoption: Agentic support and Okta 1 are successfully implemented and widely adopted, leading to a measurable increase in self-service resolution and automated service delivery.
• Global Consistency: All global HR policies are fully documented, communicated, and easily navigable by the workforce.
• Strategic Enablement: By owning the operational details and front-line support, you successfully enable the broader HR team and People Business Partners to focus on strategic organizational goals.
• Leadership Expectations
• Product-Minded Builder: You think like a product leader, designing HR processes and operational workflows around the customer (employee) need.
• Relentless Simplifier: You naturally challenge unnecessary complexity and strive for operational elegance.
• Tech-Forward: You embrace technology and AI, always looking for ways to automate manual tasks and scale impact.
• Collaborative Partner: You build strong cross-functional relationships and operate with a high degree of customer service and empathy.
• Change Champion: You are comfortable navigating ambiguity, driving change, and leading teams through transformation.
• #P25425_3479990
• The annual base salary range for this position for candidates located in the San Francisco Bay area is between:
• $210,000 - $289,000 USD

Benefits

Additional Information

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Role Overview The Director of People Operations is a pivotal leadership role responsible for driving operational excellence and transforming how HR services are delivered to employees globally. Reporting directly to the VP, Employee & Manager Experience, you will own the front-line support services and operational frameworks that empower our workforce. You will be tasked with building and restructuring a high-performing People Operations team, modernizing our HR tech stack through automation and AI, and ensuring flawless service delivery. As we evolve our HR delivery model, you will play a critical role in implementing agentic support (Okta 1) and ensuring our People Business Partners can focus on strategic initiatives by providing reliable, scalable, and intuitive foundational HR services.

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