Benefits
Medical, dental, and vision coverageLife insurance401(k) with company match"You Pick a Day" paid holidayFSA and HSA optionsPet insuranceAdditional benefits availableFull overview: dyopath.com/careersRole OverviewLocation: On-Site (Sanford, NC)Schedule: 1st Shift (7a-3:30p); Monday through FridayPay Rate: $25Your Mission as an IT Support SpecialistProvide onsite IT setup of computers and devices for new and current usersDevelop and implement protocols and guidelines for the use of IT systems across departments and projectsProvide guidance and recommendations on optimal IT solutions, technologies, and strategiesDeliver technical support, assistance, and training for systems, networks, software, and hardwareServe as a liaison between end users and higher‑level support teams to ensure clear communication and timely resolutionsInstall, configure, and maintain hardware and software, including printers, network cards, and other peripheralsMonitor system and network performance and proactively address potential issuesPerform troubleshooting, repairs, and data restoration to minimize downtimeConduct routine maintenance such as backups, software updates, and license managementCollaborate with cross‑functional teams to maintain IT standards and best practicesCommunicate effectively with team members, using team channels for escalations and assistanceContribute to and maintain documentation within the Knowledge BasePerform other duties as assignedWhat You Bring to the TeamEducation & ExperienceAssociate degree requiredMinimum of five (5) years of experience in the networking fieldBachelor's degree in IT preferredCertifications & Tools (Preferred)Familiarity with ASTEACompTIA A+OEM equipment certificationsFortinet, Cisco, and Meraki certificationsKnowledge, Skills & AbilitiesTakes a leadership role in service and quality initiatives; continuously improves processesAdheres to company and customer safety proceduresOrganized, self‑motivated, and able to prioritize effectivelyStrong interpersonal and communication skills with users, peers, and managementAbility to read, analyze, and interpret technical and business documentationAbility to write reports, correspondence, and procedure manualsAbility to present information and respond to questions from diverse audiencesStrong problem‑solving skills and ability to work in environments with limited standardizationTeam‑oriented with a strong customer service mindsetWhy This Role Stands OutAs an IT Support Specialist , you will be a trusted technical resource-supporting users onsite, coordinating with support teams, and helping ensure reliable, secure IT operations across the organization.Ready to Join DYOPATH?If you're motivated to support users, improve systems, and contribute to a service‑driven IT culture, DYOPATH wants to hear from you.Apply now to become our next IT Support Specialist .Equal Opportunity EmployerDental insuranceVision insurance401(k)
Additional Information
Join DYOPATH as an IT Support Specialist
Are you energized by providing hands‑on technical support, improving IT systems, and ensuring users stay connected and productive?
DYOPATH is seeking an IT Support Specialist who delivers onsite IT setup, technical guidance, and advanced support for systems and networks across departments and projects. This role plays a critical part in ensuring smooth and efficient IT operations within the organization.
Why You'll Love Working Here
Purpose with Passion - Join a company whose L.O.V.E. philosophy- Living Our Values Every Day -turns everyday work into meaningful impact.
Grow & Thrive - DYOPATH supports professional development through collaboration, process improvement, and exposure to enterprise‑level IT systems.
Award‑Winning Culture - Recognized for outstanding IT service-and we bring that same dedication to supporting each other.
Fun & Respectful Teamwork - A collaborative, organized, and service‑focused environment where communication and teamwork matter.
Interested in this role?
Apply on the company's website.
Dyopath · Sanford, NC