Service Engineer (Home Appliances, Aftersales) JAC

Responsibilities

• Provide technical and debug assistance included product training.
• Handle product, technical, warranty, spare parts enquiries and complaints from end-customers, distributors, dealers and e-commerce platform.
• Study in-warranty claims, compiling of F-Cost report.
• Monitor quality issues and abnormal defect to make report to factory, take necessary action against warehouse, distributor and factory.
• Create training materials, technical procedures, service manuals and part guides for distributors.
• Handle defective unit exchange to end customer, follow up defective unit repair, checking and grading at contractor before return to warehouse.
• Handle COC renewal, COC and WELS testing and registration for new product.
• Assist distributor to conduct field test for new products.
• Support establishment of service management and service centre for local and export market.

Requirements

• Minimum Diploma in Engineering or related discipline
• Minimum 2 years of experience of experience in consumer electronics after sales management industry.
• Strong product technical knowledge in home appliances and audio visual.
• Proficient in MS Office applications.
• Ability to work under pressure.
• Please submit resumes to jason.chow@oaktree.com.sg with the following details in MSWord format:
• Position applying for
• Current remuneration
• Expected remuneration
• Notice period
• Jason Chow Yew Fai
• EA License No : 06C4642
• EA Reg No : R25158800
• We regret that only shortlisted candidates will be notified.

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