Head of Fraud Strategy
External
Capital One · De217fgFull-timeOn-site1w ago
MoveRisk Management
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Responsibilities
- Fraud Management - define and manage fraud and disputes strategy for a growing UK Card business with aspirations to move into a multi-product offering
- Manage and support a team of fraud strategy analysts to ensure ongoing excellence in fraud outcomes for our customers
- Be accountable for our fraud losses and ensure performance remains within appetite
- Own and manage the credit oversight program for UK Fraud with support and collaboration from Enterprise Fraud
- Provide consultancy to other intent and product owners across the business to ensure business change is delivered in line with fraud risk appetite and with appropriate fraud controls
- Represent Capital One at industry forums and events (e.g. UK Finance, Cifas, various conferences)
- Assess new technology and ensure Capital One remains one step ahead of fraud
- Build relationships with vendors and understand what new products and services are worth pursuing
Requirements
- Significant experience managing a fraud strategy or fraud analysis function within a financial services organisation
- Ability to manage varying workload and solve for both the short and the long term
- A proven track record of finding resolutions using data and a strong quantitative orientation matched with conceptual thinking skills
- Ability to combine business experience and insights with econometric and statistical modelling skills to reach results that are both intuitive and technically sound
- Strong business judgement and integrity: be a tenacious decision maker, able to bring a healthy, balanced approach to business
- Where and how you'll work
- This is a permanent position based in our Nottingham or London offices.
- We have a hybrid working model which gives you flexibility to work from our offices and from home.
- We're big on collaboration and connection, so you'll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. If you're London based, there will be an expectation that frequent travel to Nottingham will be required.
- Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.
Benefits
Bring us all this - and you'll be well rewarded with a role contributing to the strategic direction and roadmap of an organisation committed to transformationWe offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leaveWhat you should know about how we recruitWe also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and alliesOutFront - to provide LGBTQ+ support for all associatesMind Your Mind - signposting support and promoting positive mental wellbeing for allWomen in Tech - promoting an inclusive environment in techEmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industryCapital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.For technical support or questions about Capital One's recruiting process, plea
Additional Information
White Collar Factory (95009), United Kingdom, London, London Head of Fraud Strategy About this role As Head of Fraud Strategy you'll be centre stage in a business built on rigorous analytics and risk management. You'll have responsibility for setting Capital One's fraud strategy and oversight of all fraud analysis and systems.
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