Sr Operations Manager

Responsibilities

• Build Operational Framework: Develop firm-wide dashboards to track ROI, revenue, margins, and intake conversion.
• Standardize Procedures: Define, document, and implement SOPs for workflows including intake, billing, and client communication.
• Establish KPIs: Create KPI frameworks, reporting rhythms, and accountability processes that help the founder and team monitor performance, identify issues early, and improve execution.
• AI & Automation: Use tools such as Claude, Zapier-style integrations, CRM automations, and workflow automation to increase team capacity, reduce manual work, improve consistency, and support high-quality legal work without compromising client service.
• Optimize Intake: Design and manage a 24/7 reception solution to minimize missed calls and tighten SLAs.
• Lead Change Management: Drive early projects for operational wins and train the team on new systems and processes.
• Ensure Data Accuracy: Establish data standards and ensure timely inputs for strategic decision-making.
• Operational Accountability: Monitor deadlines, KPIs, workflows, and project progress. Follow up with team members, surface issues early, and escalate performance or resource concerns to the founder when needed.

Requirements

• Experience in Operations: Proven experience in operations within SMBs; law firm background preferred.
• CRM and Process Expertise: Hands-on CRM ownership and process build-out, preferably with Lawmatics.
• Tech and Automation Skills: Familiarity with AI tools and integrations like Zapier to enhance firm efficiency.
• Data and Reporting Skills: Competence in creating and managing analytics dashboards for performance tracking.
• Strong Project Management: Ability to plan and execute projects in a dynamic environment with high follow-through.
• Communication Skills: Excellent clarity in communication, setting expectations, and maintaining accountability.
• Values Alignment: Mission-driven and quality-obsessed, with a humble, low-ego approach.
• Education: Bachelor's degree required; additional certifications are a plus.
• Why you should work here:
• Mission-Driven Impact: Work on complex immigration matters that truly change liv

Benefits

Additional Information

Are you ready to transform operations for a firm focused on life-changing immigration cases? Can you build an operational framework that integrates systems and optimizes resources? Do you thrive in roles that require strategic oversight and tactical execution? Are you passionate about using data and technology to drive efficiency and growth? Final question: When faced with a challenge, do you get excited or run away? ** IMPORTANT: TO APPLY ** If you have any questions, please email recruit@crisp.co only. Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform. To Apply: Submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens. **RECRUITERS DO NOT CONTACT** The Modi Law Firm PLLC is not your typical immigration practice. We focus on complex cases like investor visas and deportation defense, offering personalized and detail-oriented service. Established with a commitment to the highest standards of legal advocacy, we understand that we are not just handling files but impacting lives. Our dedication to providing top-tier legal services stands against the high-volume model, ensuring each client receives the attention their case deserves. Founded by Susham Modi, the firm is driven by a deeply mission-oriented vision: building a strong, scalable legal practice that can serve clients at the highest level while creating long-term impact beyond the courtroom. With offices in Houston and plans to expand into Dallas-Fort Worth, the firm is positioned for continued growth while maintaining its commitment to quality, personalized advocacy, and life-changing immigration work. The Senior Operations Manager will build the operational backbone of The Modi Law Firm, serving as the founder's execution-focused counterpart by turning vision into systems, dashboards, SOPs, automation, accountability rhythms, and scalable processes. This is not an administrator, executive assistant, or traditional office manager role; it is a high-impact operations role focused on improving efficiency, strengthening team alignment, supporting scalable growth, and helping the firm deliver high-quality, life-changing legal services with consistency and integrity. The role owns operational execution and accountability, while hiring/firing decisions, attorney management, legal work, and independent financial spending authority remain with the founder.

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