Director of Revenue Operations

Responsibilities

• GTM Operating Rhythm and Executive Orchestration
• Serve as the CRO's operational partner and right hand across the full go-to-market organization.
• Help run the GTM executive staff: agenda, priorities, follow-ups, accountability, decision tracking, and operating cadence.
• Translate executive priorities into coordinated action across Sales, SDR, Marketing, Pre-Sales, Customer Success, Product, and Finance.
• Identify where GTM execution is stuck, misaligned, delayed, or under-instrumented, then drive resolution.
• Create clarity across teams by making priorities, ownership, timelines, risks, and dependencies explicit.
• Forecasting, Pipeline Intelligence, and Revenue Visibility
• Own the forecast process to the CRO. The CRO owns the forecast to the board; RevOps owns the operating truth, inspection process, and forecast integrity behind it.
• Build and maintain the revenue inspection cadence across pipeline generation, pipeline progression, deal health, stage conversion, seller execution, customer expansion, and renewal risk.
• Surface early warning signals and opportunities before they become surprises.
• Partner with Sales leadership to improve forecast discipline, pipeline quality, CRM hygiene, and deal inspection.
• Turn revenue data into decisions, not just dashboards.
• Signal Collection and Redistribution
• Build a RevOps function that continuously collects signals from Salesforce, marketing systems, SDR activity, buyer behavior, customer outcomes, product feedback, implementation data, and leadership priorities.
• Convert those signals into timely GTM actions: campaigns, account prioritization, rep coaching, executive intervention, sales plays, customer-success engagement, pre-sales support, and product feedback loops.
• Ensure that insight does not stay trapped in systems, spreadsheets, or meetings, but reaches the right team at the right time.
• Create mechanisms that help the GTM organization become more proactive and less reactive.
• Automation, AI Agents, and Revenue Productivity
• Lead a RevOps team that includes Marketing Operations and, for the first time, a dedicated developer/engineer within Sales.
• Partner with the developer to build automations, internal AI agents, data workflows, services, and productivity tools that reduce manual work and improve execution quality.
• Identify repeatable workflows across Sales, SDR, Marketing, Pre-Sales, Success, and Product that can be automated or augmented with AI.
• Help design the future of AI-enabled revenue operations at Kontakt.io.
• Move RevOps from system administration to intelligent orchestration.
• Systems, Process, and Data Foundation
• Own Salesforce and the broader revenue technology stack, while recognizing that system management is now a smaller part of the role.
• Ensure Salesforce remains clean, reliable, us

Benefits

Additional Information

About Kontakt.io Kontakt.io is building the platform that care operations run on. We reduce waste, cut costs, and improve throughput in hospitals by automating and orchestrating clinical workflows. Using AI, real-time location data (RTLS), and deep EHR integration, our platform enables care teams to operate with real-time intelligence and financial discipline. Trusted by leading U.S. health systems including HCA, Sutter Health, AdventHealth, Trinity Health, and the U.S. Department of Veterans Affairs - and backed by Goldman Sachs - we are scaling rapidly toward the next phase of durable, disciplined hypergrowth. Director of Revenue Operations We are hiring a Director of Revenue Operations to become the CRO's right-hand person and the operational orchestrator of Kontakt.io's go-to-market engine. This is not a traditional RevOps role focused primarily on Salesforce administration, reporting requests, or process hygiene. Those things still matter, but they are now the foundation, not the mission. RevOps at Kontakt.io is about looking forward: collecting signals from the market, pipeline, customers, campaigns, product usage, seller activity, and executive priorities, then redistributing those signals into timely, coordinated go-to-market action. The Director of Revenue Operations will help translate strategy into operating rhythm, ensure the right teams are moving at the right time, and make the revenue organization more predictive, more automated, and more aligned. This person will sit close to the CRO, work from the NYC office Monday through Thursday, and act as a force multiplier across the GTM leadership team. They will own the forecast to the CRO, run the revenue operating cadence, manage cross-functional execution, and build the systems, automations, and AI-enabled workflows that make the entire GTM organization faster and smarter. For the right candidate, this role is an opportunity to grow beyond sales systems and administration into a true GTM Chief of Staff / Revenue Strategy & Operations leadership role. This is not a Salesforce administration role. Salesforce matters, but it is now the database, not the mission.

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