Service Coordinator - Watertown 14th Ave, SD

Responsibilities

• Work Order & Service Administration
• Manage daily service work orders (create, update, close)
• Generate repair estimates, invoices, and documentation
• Maintain accurate records, job files, and system data entry
• Technician Scheduling & Coordination
• Schedule and dispatch technicians based on location, skill, and job type
• Balance and manage technician workload across the region
• Maintain daily communication with field/service techs
• Parts & Inventory Coordination
• Look up and order parts for service jobs
• Track backorders and availability
• Coordinate with vendors, purchasing, and internal departments
• Help determine spare parts inventory needs
• Customer Service & Communication
• Act as a primary point of contact for customers
• Answer calls, provide updates, and handle inquiries
• Resolve customer issues or complaints quickly and professionally
• Deliver a premium service experience
• Cross-Department Coordination
• Work closely with: Parts
• Sales
• Finance
• Technical Services
• Ensure jobs move efficiently across teams
• Documentation & Technical Support
• Review: Change orders
• Maintain accurate parts and material documentation
• Ensure compliance with specifications and quality standards
• Reporting, KPIs & Process Efficiency
• Track service KPIs, deadlines, and productivity
• Compile reports for management
• Identify and resolve process issues or errors
• Ensure quality and operational efficiency

Requirements

• Core Skills
• High School Diploma or GED
• Excellent communication, planning and organizational skills are all essential, as well as the ability to work under pressure and meet deadlines.
• Ability to effectively communicate with customers, vendors and coworkers - verbally and written, on the phone or in person
• Solid math skills
• Keyboarding and numeric data entry skills
• Ability to work effectively in a computer environment
• Solid organization, prioritization and follow-through skills
• Customer oriented and customer responsive.
• Customer service mindset
• Time management in a fast-paced environment
• Experience/Knowledge
• Service/operations coordination (heavy equipment or mechanical preferred)
• Parts, estimating, invoicing, or scheduling experience is a plus
• Mechanical or equipment background = bonus
• Why join us
• We are a global company, and our culture is defined by our Values - Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video! The Terex purpose
• Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.
• Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.
• We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.
• We are committed to helping team members reach their full potential.
• Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations.
• We offer competitive salaries, Team Member bonus, healthcare, paid holidays, 401K, life insurance, LinkedIn Learning.
• For more information on why Terex is a great place to work click on the l

Benefits

Additional Information

Job Description: Job Title : Service Coordinator Location : Watertown SD Schedule : Onsite Reports to : Branch Manager Join our team at Terex and embark on an exciting opportunity as we seek a skilled and dedicated Service Coordinator to contribute to the Terex Services. At Terex we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team. As a Service Coordinator at Terex, based in Watertown, SD, you'll play a pivotal role in providing administrative support of the service department. The Service Coordinator is the operational hub of the service department. This role ensures service jobs (repairs, maintenance, parts, and field work) are planned, scheduled, executed, and closed out smoothly-while keeping customers and technicians aligned. At Terex specifically, the role is heavily administrative, operational coordination, and customer-facing.

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