Lead IT Engineer

About the role

Lead IT Engineer We are seeking a highly experienced Lead IT Engineer based in Palo Alto/San Francisco to join our growing technology operations team. This role will lead and support Quince's North America office expansion and technology infrastructure initiatives, ensuring seamless day-to-day support and employee experience. The ideal candidate is proactive, detail-oriented, highly adaptable, and passionate about delivering exceptional internal support experiences. As Quince continues to expand its North America footprint, this individual will play a critical role in supporting office growth, onboarding/offboarding process, and operational readiness across our Palo Alto and San Francisco offices. This role requires a strong blend of technical expertise, vendor coordination, contract management, office infrastructure planning, and hands-on IT support. This role requires being onsite in our Palo Alto office three days a week and occasional travel to our downtown San Francisco office.

Responsibilities

• Lead office technology planning and deployment efforts for new and expanding office spaces, including Wi-Fi design, structured cabling, conference room technology, and AV systems.
• Manage employee onboarding and offboarding from an IT perspective - account setup, hardware configuration, access provisioning, and device recovery.
• Oversee IT asset lifecycle management, including procurement, deployment, tracking, maintenance, and decommissioning of laptops and peripherals.
• Set up, support, and maintain video conferencing systems (Zoom, Google Meet, etc.) to ensure high-quality meeting experiences across office locations.
• Partner with office operations, vendors, contractors, and service providers to support office buildouts, infrastructure upgrades, and ongoing operational needs.
• Handle user access provisioning and de-provisioning across core business systems (Google Workspace, Okta, Slack, etc.).
• Provide day-to-day technical support to employees onsite and remotely, resolving hardware, software, networking, and connectivity issues.
• Support office technology operations, including Wi-Fi troubleshooting, printer setup, conference room support, and AV maintenance.
• Maintain and document IT processes, inventory records, office infrastructure documentation, and access control logs in line with company standards.
• Collaborate closely with the global IT and security teams to implement operational best practices and support data protection initiatives.
• Support contract and vendor management activities related to office technology services, infrastructure, and support operations.
• Participate in business-hours on-call support rotations and respond to urgent operational issues as needed.
• Contribute to continuous improvement projects, including process optimization, office technology enhancements, and automation opportunities.
• Qualificati

Benefits

Additional Information

ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value. Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions: Customer First : We prioritize customer satisfaction in every decision. High Quality : True quality means premium materials and rigorous production standards you can feel good about. Essential Design : We focus on timeless, functional essentials instead of chasing trends. Always a Better Deal : Innovation and transparency ensure value for both customers and partners. Social & Environmental Responsibility : We commit to sustainable materials, ethical production, and fair wages. Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency. OUR TEAM AND SUCCESS At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience - one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at quince? Share your experience