Program Manager III, One Medical RCM & PFE

About the role

Our team puts a high value on work-life balance. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Requirements

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience with revenue cycle management
• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge of general AI tools
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
• Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
• USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually
• Track HSP-defined KPIs through analysis of complex data sets and work with team leaders to ensure that AOM is meeting agreed-upon SLAs
• Coordinate with key functional areas (operations, product development, marketing, legal etc) to ensure project plans are on track
• Collaborate with the revenue cycle operations to eliminate defects that impact HSP performance
• Contribute to the improvement of standard work and processes for all revenue cycle partnership-related functions, including flows
• Monitor and manage the centralized support team inbox, adhering to internal SLAs and commitments

Additional Information

Amazon One Medical (AOM) is passionately working to build a best-in-class healthcare product designed to make high-quality healthcare easy to access. We own Revenue Cycle Management (RCM) within AOM, which represents the comprehensive financial lifecycle that manages patient accounts from their initial healthcare service request/appointment booking through to the final payment settlement. This process is fundamental to AOM's financial stability and operational efficiency, allowing us to focus primarily on delivering quality patient care. We are seeking a talented Program Manager to support RCM with respect to our Health System Partners (HSPs). Working cross-functionally with our OM Operations, Technology, and other teams, the Revenue Cycle Program Manager will own processes and procedures relating to the implementation of new HSPs, as well as maintenance and escalations to existing HSPs. This person is a key driver in making sure that the revenue cycle process with our HSPs and other external partners runs smoothly, informing internal teams and keeping other managers abreast of any updates, changes, and developments. Key job responsibilities *Be a financial healthcare subject matter expert and develop a strong understanding of the mechanics of Amazon One Medical's partnerships: including health systems health plans, enterprise clients, new launches *Organize meetings both internally and externally with our HSPs; ensure all information is up to date in our tracking system *Approve new launches (system and client partnerships) with the appropriate RCM requirements *Track HSP-defined KPIs through analysis of complex data sets and work with team leaders to ensure that AOM is meeting agreed-upon SLAs *Coordinate with key functional areas (operations, product development, marketing, legal etc) to ensure project plans are on track *Collaborate with the revenue cycle operations to eliminate defects that impact HSP performance *Contribute to the improvement of standard work and processes for all revenue cycle partnership-related functions, including flows *Monitor and manage the centralized support team inbox, adhering to internal SLAs and commitments

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