Internship- Luxury Travel Consultant Orient Express
External
Accorcorpo · Barcelona, SpainFull-timeOn-site1mo ago30+ days old, may be filled
CRMDocumentationSalesforce
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Responsibilities
- Audit and maintain data accuracy for all leads in Salesforce CRM.
- Assist in lead assignment based on language, schedule, and time zone.
- Monitor and ensure timely follow-ups on client emails and cases.
- Organize and optimize internal documentation and SOPs.
- Provide administrative support to enhance team efficiency.
- Manage the correct flow and scheduling of client calls.
- Handle client correspondence post-booking and ensure seamless transfer of information to the concierge team.
- Conduct market and competitor research to optimize sales strategies.
- Identify inefficiencies in Salesforce workflows
- Research and enrich client profiles for more personalized interactions.
- Support the prioritization of VIP leads to enhance the customer experience.
- Assist in tracking KPIs and conversion rates to provide analytical sales support.
- Help in building communications sent to team
- Take notes of meeting and provide minutes.
Requirements
- Currently pursuing or recently completed a degree in Hospitality, Business, Tourism, or a related field.
- Strong organizational skills and attention to detail.
- Proficiency in Microsoft Office Suite
- Familiarity with CRM tools (Salesforce preferred).
- Ability to multitask and work in a fast-paced environment.
- Fluency in English; additional languages are a plus.
Benefits
Hands-on experience in luxury travel sales and operations.Exposure to high-end clientele and exclusive travel experiences.Opportunity to work in a dynamic, international team environment.Potential career development opportunities within Orient Express.If you are passionate about luxury and sales, and are looking for a role that values genuine interactions and exceptional guest experiences, apply now to become a Luxury Reservation Consultant with us. Let's create unforgettable experiences together.Our Commitment to Diversity & InclusionWe are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSWhat It's Like to Work at Accor Global Reservation Centre:LK : Accor GRC BarcelonaIG : GRC BarcelonaTikTok : grc.barcelona
Additional Information
We are seeking a motivated and detail-oriented Luxury Travel Consultant Intern to support our team during the launch of the new Sailing Yacht project. This is an exciting opportunity to gain hands-on experience in luxury travel sales, CRM data management, and operational optimization within a globally recognized brand.
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