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Medicare Supplement Underwriter & Applicant Interviewer

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integritymarketing logoIntegritymarketing · Clearwater, FL
Full-timeHybridToday
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About the role

In this role, you'll be on the front lines of the underwriting process, conducting applicant interviews and ensuring accurate, thorough information is gathered to support sound underwriting decisions. Your work directly impacts the experience of Medicare Supplement applicants nationwide. You'll thrive if you enjoy meaningful conversations, critical thinking, and working in a fast-paced environment where attention to detail truly matters. If you have knowledge of pharmaceuticals or medical terminology, this may be the ideal position for you!

Responsibilities

  • Conduct inbound and outbound phone interviews with Medicare Supplement applicants
  • Verify application information with accuracy and professionalism
  • Follow structured scripts and use supplemental medical questionnaires when needed
  • Listen carefully and probe thoughtfully to gather complete, accurate details
  • Identify and request outstanding underwriting requirements
  • Enter interview details and documentation into the administrative system
  • Evaluate applicants against underwriting guidelines established by carrier clients
  • Collaborate with team members to ensure timely and accurate application processing
  • What You Bring
  • High school diploma/GED with 1+ year of experience in medical insurance, pharmacy, clinical coding, or customer service
  • Medical insurance or pharmacy experience preferred; prescription drug knowledge required
  • Excellent verbal/written communication and strong phone handling skills
  • Detail-oriented problem solver with sound judgment, confidentiality, and ethical standards
  • Highly organized with the ability to multitask and manage time in a fast-paced environment
  • Proficient in Microsoft Office and general computer skills
  • Self-motivated, team-oriented, and able to adapt to changing needs
  • Flexible to work assigned schedules, rotating coverage, and overtime as needed
  • May have agent license but no active appointments

Benefits

We value flexibility and recognize the importance of work‑life balance. This role will begin as fully onsite to support learning and team integration. As proficiency is demonstrated, hybrid work opportunities may be introduced, dependent on business needs and department practices.Medical, Dental, and Vision Insurance401(k) with company supportPaid Holidays + Generous PTOCommunity Service PTOFSA / HSA optionsLife InsuranceShort- and Long-Term DisabilityWhy You'll Love It HereYou won't just process applications, you'll play a key role in helping people access important insurance coverage, all while building a career within a growing, supportive organization.About IntegrityIntegrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected byHealth insuranceDental insuranceVision insurance401(k)Paid time offFlexible schedule

Additional Information

Medicare Supplement Underwriter & Applicant Interviewer Location: IAS Headquarters - Clearwater, FL Join Insurance Administrative Solutions (IAS) - a proud member of the Integrity family of companies offering unrivaled insurance administrative services! IAS is a leading third-party administrator, headquartered in Clearwater, FL, providing business process outsourcing services to insurance carriers across the U.S. Since 2002, IAS has supported policy administration for insureds nationwide with a focus on accuracy, efficiency, and service excellence. IAS operates with a cohesive, team-focused culture of a specialized service organization, while benefiting from the strength and scale of Integrity-one of the nation's leading insurance distribution platforms.

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Medicare Supplement Underwriter & Applicant Interviewer at Integritymarketing