Customer Success Manager I, Supplier-1

Responsibilities

• Build and maintain strong relationships across a defined book of business
• Facilitate business reviews, health checks, and ongoing customer touchpoints
• Monitor customer health, adoption, and retention using data and insights
• Partner cross-functionally to manage escalations and drive timely resolution
• Deliver product and process training while identifying optimization opportunities
• Contribute to customer success plans and process improvement initiatives

Requirements

• 1+ years of sales or customer management experience
• Proven ability to prioritize and execute in a fast-paced, high-intensity environment
• Strong written and verbal consultative communication skills
• Experience working cross-functionally to drive shared outcomes
• Analytical mindset with experience using Excel or similar tools to influence decisions
• Ability to manage conflict, navigate blockers, and build relationships across diverse stakeholders
• About AvidXchange
• A go-getter with an entrepreneurial mindset - that means you are not afraid of taking risks, winning big or facing the unknown.
• Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.
• Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.
• What you'll get:
• AvidXers enjoy:
• 18 days PTO*
• 11 Holidays (8 company recognized & 3 floating holidays)
• 16 hours per year of paid Volunteer Time Off (VTO)
• Competitive Healthcare
• High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
• 100% AvidXchange paid Dental Base Plan Coverage
• 100% AvidXchange paid Life Insurance
• 100% AvidXchange paid Long-Term Disability
• 100% AvidXchange paid Short-Term Disability
• Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
• Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
• 401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
• Parental Leave: 8 weeks 100% paid by AvidXchange**
• Discounts on Pet, Home, and Auto insurance
• WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
• Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
• Onsite gym fitness center, yoga studio, and basketball court
• Tuition Reimbursement up to the federal maximum of $5,250***
• Hybrid Workplace Flexibility
• Free parking
• *Fully granted from beginning of year, pro-rated if hired mid-year
• **Must be full-time for at least 3 months
• ***Must be full-time for at least one year
• Equal Employment Opportunity
• A

Benefits

Additional Information

Role Overview The Customer Success Manager I is responsible for managing a portfolio of customers by building strong relationships, driving product adoption, and supporting retention efforts. This role focuses on delivering value through proactive engagement, resolving customer needs, and identifying opportunities for optimization. The CSM I partners cross-functionally to enhance the customer experience and contribute to overall growth and scalability.

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