Desktop Support Engineer

About the role

Job Description Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels. Perform troubleshooting for client platform related problems Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties. Perform service request related to client platforms. Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties. Involve in client platform implementation/upgrade project. Skills Required Minimum 1 year relevant experience in providing desktop support Proficient in Microsoft Windows / Windows XP / Microsoft Office Experience in providing desktop support to senior management To apply please click the Apply button or send us your updated profile to recruit@percept-solutions.com EA Licence No.:18S9405 / EA Reg. No.:R1330864 Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

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