Manager - Credit & Repayment Operations

About the role

This role combines strategic leadership, operational execution, and customer focus. You will be accountable for collections and repayment performance, leading a diverse team spanning field, call center, and repayment associates, while collaborating closely with commercial, product, and credit operations teams to ensure growth and repayment work hand-in-hand. Not only are you a leader, you are a doer who rolls up your sleeves to deliver results. You are also a builder of systems and processes, comfortable improving and refining what you find, and thrive in the field where experience is non-negotiable. This is a growth opportunity for someone already doing similar work who is ready to expand their impact and take ownership of a larger portfolio. At Apollo Agriculture, we are building an inclusive and supportive work environment where every individual has the opportunity to thrive. We encourage female candidates to apply to this position.

Requirements

• Bachelor's degree from a recognized institution, preferably in Business, Finance, Economics, or a related field.
• 5-8 years of experience in repayment operations, collections, or a related field
• Proven ability to lead, motivate, and develop high-performing teams.
• Demonstrated ability to define, execute, and adapt repayment strategies in alignment with business goals.
• Strong analytical skills to interpret data, generate insights, and drive decision-making.
• Excellent verbal and written communication skills, with the ability to engage effectively across levels and functions.
• Knowledge of budgeting, cost management, and financial targets.
• Familiarity with compliance requirements and experience in identifying, assessing, and mitigating risks.
• Ability to thrive in a fast-paced environment and adjust strategies as needed.
• Customer-centric mindset with a focus on balancing repayment performance and positive customer experiences.
• Proactive, gritty, and resourceful, able to balance strategy with execution and thrive in dynamic, field-driven environments.
• SQL knowledge is an added advantage.

Additional Information

About Apollo: Apollo Agriculture is a leading agri-fintech platform empowering small-scale farmers across Africa to increase their profits and farm more sustainably. Apollo uses artificial intelligence and automated operations to unlock the massive, untapped small-scale farming market. Apollo enables farmers to access the optimized financing, high-quality farm products, expert digital advice, and risk management solutions they need to invest and scale their businesses. Apollo grew paying customers over 2.5x in 2023 to over 200K small-scale farmers in Kenya and Zambia, increasing revenue to nearly $30M with robust unit economics. Apollo partners with key global agriculture companies like Bayer, OCP and Yara, and is backed by Anthemis, Chan Zuckerberg Initiative, Flourish Ventures, Leaps by Bayer, and Softbank Vision Fund. Apollo's team brings together technology, credit and operations experience from The Climate Corporation, Google, Capital One, Revolut, and One Acre Fund.

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