People Operations Lead

About the role

The Global People Operations Team is the operational heartbeat of Miro, delivering streamlined, high-quality people services that empower every Mironeer's journey. Our North Star is building a world-class, follow-the-sun service delivery model that provides seamless, scalable support across all time zones. We're pioneering the future of People Ops through AI-driven automation and enabling employee self-service. Guided by data and powered by innovation, we deliver secure, compliant, and agile operations across the full employee lifecycle-from onboarding to offboarding, benefits administration to policy management. By partnering closely with the broader People Team, Payroll & Stock Admin, Workplace, and Workplace IT, we enhance the employee experience while maintaining the operational excellence that allows our business to scale globally. We're looking for a People Operations Lead to join our Amsterdam hub. This is a hands-on role where you'll be the face of the People Operations team locally. You'll wear many hats - answering employee questions, supporting the employee lifecycle, ensuring local compliance, and identifying opportunities to make our processes better each day using AI and automations. This role is a great fit for someone who takes pride in getting the details right, enjoys being present and helpful to the people around them, and is looking to grow their HR expertise in a global, fast-moving environment.

Responsibilities

• Local Compliance: Ensure Miro keeps up to date with compliance within the Netherlands. This includes being responsible for any relevant compliance reporting, government filing, IND processes, and workers comp. Conduct regular compliance audits to ensure we meet requirements.
• AI & Automation: Actively identify and implement opportunities to leverage AI, automation, and service delivery technologies to improve People Operations efficiency. Evaluate and adopt tools that enhance how the team works, and help translate these capabilities into practical, scalable workflows.
• Process and Program Management: Own the execution of key People processes across the full employee lifecycle - onboarding, job changes, leaves and UWV coordination, and offboarding. You keep the day-to-day running smoothly while also contributing to broader team priorities and projects.
• HR Data and Record Management: Responsible for the accurate maintenance of HR profiles, data, and other recordkeeping systems for our Netherlands employees. Ensure all employee records are up-to-date and confidentially managed, adhering to GDPR and local data protection regulations.
• Benefits Administration: Provide support in the administration of employee benefits programs in the Netherlands to ensure we follow local requirements.
• Continuous Improvement: Actively seek ways to improve People processes and practices. Participate in cross-functional projects and initiatives aimed at enhancing the efficiency and effectiveness of the People Operations function.

Requirements

• Comprehensive understanding of the labour laws and regulations in the Netherlands, including familiarity with IND processes, Works Council engagement, and operationalizing EMEA Pay Transparency
• Fluency in English and Dutch
• 4+ years of experience in People Operations or People Service Delivery
• Track record of implementing AI, automation, or service delivery technologies that improved operational efficiency - you're comfortable evaluating and adopting new tools that enhance how teams work
• Ability to work hybrid (at least 1-2x in office per week)
• Experience in Workday (e.g. super user in People Ops, partnering with People Tech on requirements and testing) and ticketing systems (e.g. Jira)
• Demonstrated ability to manage day-to-day operations while driving projects simultaneously
• Ability to adapt to changing business needs and thrive in a dynamic environment
• Sensitivity to and understanding of cultural differences an

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