IT Support Engineer

Responsibilities

• Serve as the primary local IT support resource for workstation setup, deployment, and distribution
• Install, configure, upgrade, and troubleshoot workstation operating systems, desktop hardware, and peripheral devices for both on-site and remote users
• Respond to user support requests, assess issues, and resolve technical problems efficiently and professionally
• Clearly communicate technical concepts and solutions to both technical and non-technical users
• Support and participate in IT infrastructure and technology initiatives and projects
• Provide occasional white‑glove IT support for executive leadership
• Maintain accurate asset tracking and documentation Perform additional duties as assigned

Requirements

• 2-3 years of experience in a Desktop Support or IT Support role, or an equivalent combination of education and hands-on experience
• Strong customer service skills with a professional, approachable, and solutions-oriented mindset
• Ability to work independently, manage priorities, and operate effectively with minimal supervision
• Excellent verbal, written, and problem-solving skills
• Experience supporting Microsoft Windows and macOS environments
• Familiarity with common enterprise applications such as Microsoft 365, Slack, and Zoom
• Compensation: $75-85K; Commensurate with Experience
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Benefits

Additional Information

Job Title: IT Support Engineer Location: Reston, VA (REQUIRED) About This Role: This role will provide frontline technical support to employees, ensuring a seamless end-user experience across hardware, software, and workplace technology. You'll play a key role in employee onboarding and offboarding, workstation lifecycle management, and the delivery of exceptional service, including white‑glove support for executive leadership. This is an excellent opportunity for a hands-on IT professional who enjoys problem-solving, working directly with users, and contributing to a collaborative, fast-paced environment.

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