Operations Project Manager (Junior - Mid Level)

About the role

We're looking for a Junior to Mid Level Operations Project Manager to join one of our Service Operations teams at Workwize. You'll be embedded in one of our core services - Retrievals, Delivery, Procuring, Warehousing, or M&D - but the role is the same across all of them: own and drive operational improvement. We are looking for an operations associate who already had a first experience in (ops) project management Workwize's Service Operations team is responsible for delivering a seamless end-to-end service experience for our clients globally. Each service runs as its own operational unit - managing vendors, driving performance, and continuously improving. We move fast, operate across multiple markets, and are scaling quickly. The problems we face are real, recurring, and solvable - and this role exists to solve them. You'll own multiple improvement projects simultaneously, working from root cause through to measurable impact. This role suits someone who thrives in ambiguity, communicates proactively, and is energised by turning complex operational challenges into scalable solutions.

Responsibilities

• Own ~2 concurrent improvement projects within your assigned service, from problem definition through to measurable outcome
• Identify root causes behind operational inefficiencies, SLA misses, and escalation patterns - and design solutions to fix them
• Track performance before and after changes to validate impact and ensure sustainability
• Work cross-functionally with Technology, other SO teams, and external partners to implement solutions
• Communicate proactively on progress, risks, and blockers - without being prompted
• Engage directly with clients or suppliers when complex scenarios require it

Requirements

• 1- 4 years of experience in project-based, operational, or consulting environments (a guide, not a strict requirement - how you think matters more than where you've been)
• Strong structured thinking and problem-solving ability - you break problems down before jumping to solutions
• Ownership mentality - you see things through end-to-end rather than stopping at handoffs
• Clear, proactive communicator - surfaces risks and updates without being asked
• Comfortable in ambiguity - you can refine the problem as you go
• Data-driven - you use metrics to prioritise and validate impact
• Bonus if you have:
• Experience in operations, logistics, or service delivery
• Background in consulting or a fast-growth startup
• Exposure to SLAs, operational dashboards, or cross-functional delivery
• Workwize Offers
• Flexible hybrid work environment.
• Top-notch tools and equipment provided.
• Vibrant, entrepreneurial culture with opportunities for growth.
• Off-sites and multi-yearly team bonding events.
• Team lunches and surprise events to keep things fun.
• Pension scheme.
• The chance to shape how AI is used across an entire product, not just bolt it onto a feature.
• Classpass corporate membership.
• Our Team
• We are looking forward to meeting you and discover if there is a match with the Workwize team!

Benefits

Additional Information

At Workwize, we're helping IT teams to easily equip their remote and global teams with all necessary IT equipment. Our automated SaaS platform simplifies hardware deployment, management, and retrieval with fast, reliable deliveries in 100+ countries. With 50.000 users and 120.000 devices under management, we're solving hybrid work challenges like laptop deliveries, returns and equipment tracking, allowing IT teams to focus less on manual hassles and more on strategic initiatives. Join our team to help shape the future of global collaboration. At Workwize, your work will make a real impact in building smarter, more connected workplaces worldwide. LinkedIn has also recognized Workwize as one of the Top 10 Startups for 2025 in the Netherlands!

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