Director of HRIS & Payroll (UKG)

About the role

This organization is a fast-growing portfolio company that owns and operates a collection of businesses across 40 states in the United States. Intentionally multi-brand and multi-location, each business maintains its own identity and local market focus - supported by centralized operational leadership, technology, HR, finance, marketing, and other shared services. The organization completes approximately 10-15 acquisitions per year. POSITION OVERVIEW The Director of HRIS & Payroll owns the organization's HCM/HRIS system, UKG, end-to-end and is accountable for accurate, timely, and compliant payroll execution across a multi-entity, multi-state portfolio. The Director is the lead UKG practitioner - designing system configuration and architecture, building SOPs, deploying new modules, optimizing existing ones through workflow automation, producing reports and dashboards, and serving as the escalation point for manager-level help-desk questions. The Director also serves as the source of truth on UKG and payroll best practices for downstream HR partners, producing the SOPs, training materials, and process documentation the broader HR team relies on. This role is the primary owner of payroll: hands-on directly for the first six months, then transitioning transactional execution to offshore payroll specialists while retaining ultimate accountability and final sign-off authority on every pay cycle. Given the organization's acquisition pace, the Director maintains a clean, auditable, and scalable UKG environment that absorbs newly integrated operating companies without configuration sprawl. The role partners cross-functionally with HR, Finance, IT, Legal, and M&A leadership.

Responsibilities

• HCM/HRIS Ownership - UKG Strategy, Architecture & Transformation
• Serve as system owner and primary practitioner for UKG Pro (HCM and Payroll) and UKG Pro Workforce Management (timekeeping and scheduling)
• Lead enterprise configuration strategy: earnings codes, pay rules, work rules, business rules, org structure, security roles, workflows, and integrations
• Design and deploy new UKG modules and system enhancements; evaluate and adopt platform releases
• Produce SOPs, training materials, and rollout communications for managers, employees, and downstream HR partners
• Manage the manager-level UKG help-desk and serve as the escalation point for system issues
• Define and execute the 12-month UKG roadmap, balancing optimization work, new module deployment, and acquisition integration
• Maintain configuration governance and change-control standards to prevent sprawl as the portfolio grows
• Payroll Execution & Team Leadership
• Personally execute multi-state, multi-entity bi-weekly payroll for the first six months in role
• Transition transactional payroll execution to payroll specialists over a structured 90-day plan, retaining final sign-off authority on every cycle
• Onboard, train, manage, and oversee the offshore payroll team; design the control structure, KPIs, and escalation thresholds that govern the function
• Resolve escalated payroll issues, exceptions, and off-cycle items requiring judgment
• Manage payroll tax accounts and ensure timely, accurate filings (federal, state, and local)
• Multi-State Compliance & Payroll Tax
• Ensure multi-state payroll compliance across 40 active states, including SUI, SIT, local taxes, garnishments, ACA, multi-state withholding, and reciprocity rules
• Oversee quarterly and year-end processing (W-2s, 941s, state filings, ACA 1095-C) and any required amendments
• Partner with HR, Legal, and Finance on worker classification matters (W-2 vs. 1099) and lead remediation as needed
• Lead internal and external payroll audits; maintain audit readiness year-round
• Design and build proactive compliance monitoring within UKG - configuration controls, automated audit reports, and exception alerts that surface multi-state tax, classification, and wage-and-hour issues before they become liabilities
• Reporting, Data Integrity & Analytics
• Build and maintain reporting infrastructure in UKG Pro BI, including operational dashboards and KPI metric reporting on payroll accuracy, integration health, compliance status, and headcount
• Establish and enforce data integrity standards across UKG Pro and Workforce Management
• Deliver reporting to HR, Finance, and business operations leaders - including dashboards that give individual business operators visibility into their own headcount, payroll, and HR metrics
• Acquisition Integration & System Scalability
• Partner with the integration team on each new operating company's UKG onboarding, ensuring data, configuration, and processes are migrated cleanly and that newly acquired employees are set up correctly for HR and payroll
• Design configuration patterns that scale to 10-15 acquisitions per year without creating earnings code, pay rule, or org structure sprawl
• Maintain a clean, auditable system of record as the portfolio grows
• EDUC

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